Customer Service Representative Jobs in Grand Rapids, MI
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
- DESIGN WITHIN REACH
- Zeeland, MI (16 miles from Grand Rapids, MI)
- 13 days ago
- DESIGN WITHIN REACH
- Zeeland, MI (16 miles from Grand Rapids, MI)
- 13 days ago
Why join us? At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime - from home to home, generation to...
In Person- Amphenol Borisch Technologies
- Grand Rapids, MI
- 12 days ago
- Grand Rapids, MI
- 12 days ago
Prioritizes jobs that need to ship.Packages parts according to proper specification.Ensures that serial number from shipper matches actual parts.Prepares work orders, bills of lading, and shipping orders...
In Person- SpartanNash Associates, LLC
- Grand Rapids, MI
- 21 days ago
- Grand Rapids, MI
- 21 days ago
As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a...
In Person- SpartanNash
- Byron Center, MI (11 miles from Grand Rapids, MI)
- 22 days ago
- Byron Center, MI (11 miles from Grand Rapids, MI)
- 22 days ago
As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a...
In Person2nd Shift Logistics Coordinator (Grand Rapids, MI, US, 49503)
- CRH Plc.
- Grand Rapids, MI
- 30+ days ago
- Grand Rapids, MI
- 30+ days ago
Job ID: [[505507]] Michigan Paving and Materials, a vertically integrated CRH company, energetically drives to continually be a leader in our markets in quality construction materials and value...
In Person- Sunbelt Rentals
- Jenison, MI (9 miles from Grand Rapids, MI)
- 90+ days ago
- Jenison, MI (9 miles from Grand Rapids, MI)
- 90+ days ago
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call...
In PersonDemographic Data for Grand Rapids, MI
Moving to Grand Rapids, MI? Find some basic demographic data about Grand Rapids, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Grand Rapids, MI
Highest Education Level
Customer Service Representatives in Grand Rapids, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Report Generation
- Air Freight
- Trade Compliance
- Ocean Freight
- Customs Brokerage
- North American Free Trade Agreement
- LTL
- International Logistics
- Global Logistics
- Logistics Planning
- Full Truckload
- Customs Compliance
- Reverse Logistics
- Warehouse Management
- Bill of Lading
- Intermodal
- Freight Forwarding
- Transportation Logistics
- Third Party Logistics
- Transportation Management System
- Warehousing
- Transportation Management
- Shipping
- Import and Export
- Brokerage
- Order Processing
- Packing
- Inbound
- Purchase Orders
- Supply Chain
- AS/400
- Supply Chain Management
- Shipping and Receiving
- Enterprise Resource Planning
- Dispatching
- Resolution
- Distribution
- Systems Applications & Products
- Reimbursement
- Logistics
- Procurement
- Auditing
- Prioritizing
- High School Diploma
- Microsoft Outlook
- Documentation
- Inventory Management
- English
- Verbal Communication
- Punctual
- Reporting
- Filing
- Data Entry
- Education Experience
- Collaboration
- Multitasking
- Sales
- Regulations
- Microsoft Excel
- Scheduling
- Microsoft Office
- Computer Skills
- Problem Solving
- Teamwork
- Customer Service
- Time Management
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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