Customer Service Representative Jobs

A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.

Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.

1-15 of 524 Jobs
KPRC

Logistics Coordinator

  • KPRC
  • Houston, TX
  • 6 days ago
  • KPRC
  • Houston, TX
  • 6 days ago

KPRC 2, the Graham Media Group-owned NBC station in Houston, is seeking a Logistics Coordinator, a role designed for a quick-thinking problem solver capable of juggling multiple projects with a...

Logistics Coordinator

  • Trevor, WI
  • 8 days ago
  • Trevor, WI
  • 8 days ago

Position Responsibilities Responsible for the review, audit and approval of domestic parcel, less than truckload (LTL), truckload and import invoices....

Senior Logistics Coordinator

  • Buffalo, NY
  • 6 hours ago
  • Buffalo, NY
  • 6 hours ago

Ready to build a career with a company thats leading the foodservice industry? S chedule: Sunday - Thursday 12pm - 8:30pm $5,000 Retention Bonus Medical, Dental and Vision, start day 1! To review...

Bilingual Transportation Clerk - First Shift

  • Laredo, TX
  • 9 hours ago
  • Laredo, TX
  • 9 hours ago

Penske Logistics is looking for a Transportation Clerk to become part of an excellent team. This is a great opportunity for individuals who are safety conscious and have a pleasant and outgoing...

Logistics Coordinator

  • Montclair, CA
  • 9 hours ago
  • Montclair, CA
  • 9 hours ago

Assist in dvlpg, implmtg new procedures & global logistics solutions for customers.recblid fsdbkl8qa4glydrcivxfplcrhr193oPDN-9f5323eb-716d-43a9-b863-7f8c0c0923b5...

Associate or Mid-Level Procurement Agent (Level 2 or Level 3) B52 CERP

  • Oklahoma City, OK
  • 11 hours ago
  • Oklahoma City, OK
  • 11 hours ago

Associate or Mid-Level Procurement Agent (Level 2 or Level 3) B52 CERP Company: The Boeing Company Boeing Defense, Space and Security (BDS) is seeking an Associate Procurement Agent (Level 2 or 3)...

Procurement Agent (Mid-Level or Senior) (Level 3 or 4)

  • Everett, WA
  • 11 hours ago
  • Everett, WA
  • 11 hours ago

Procurement Agent (Mid-Level or Senior) (Level 3 or 4) Company: The Boeing Company Boeing Commercial Airplanes (BCA) is looking for a Procurement Agent to join our Forgings team in Everett, WA....

Logistics Coordinator

  • Appleton, WI
  • 12 hours ago
  • Appleton, WI
  • 12 hours ago

Summary: The main goal of a Logistics Coordinator is to collaborate with Appleton Supply's transportation team to ensure prompt shipments and exceeding customer expectations. Essential Duties and...

Production Logistics Coordinator

  • Quincy, FL
  • 12 hours ago
  • Quincy, FL
  • 12 hours ago

Prepares and verifies bill of lading. Performs administrative tasks to support the logistics group....

Shipping/Logistics Coordinator

  • Rochester, NY
  • 13 hours ago
  • Rochester, NY
  • 13 hours ago

At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business - enabling us to build on over 167 years of success in the metals...

Logistics Coordinator of Global Cultures and Compassion

  • Springfield, MO
  • 13 hours ago
  • Springfield, MO
  • 13 hours ago

EVANGEL UNIVERSITY JOB DESCRIPTION JOB TITLE: Global Cultures & Compassion Logistics Coordinator Intercultural Studies Program Assistant DEPARTMENT: Theology CLASSIFICATION: Hourly, 12-month JOB...

Fleet Logistics Coordinator

  • San Antonio, TX
  • 13 hours ago
  • San Antonio, TX
  • 13 hours ago

Emailing Bill of Ladings and Packing lists to specified Distributors, so that they could successfully receive orders....

Logistics Coordinator

  • Sweetwater, FL
  • 13 hours ago
  • Sweetwater, FL
  • 13 hours ago

Boreal International Corp (subsidiary of Watsco, Inc.) sells and distributes residential, light commercial, commercial parts and supplies of Heating, Ventilation and Air Conditioning (HVAC)...

Air Logistics Customer Care Specialist

  • Orlando, FL
  • 1 day ago
  • Orlando, FL
  • 1 day ago

It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But...

Freight Clerk

  • Eugene, OR
  • 1 day ago
  • Eugene, OR
  • 1 day ago

Market of Choice in South Eugene is now hiring for Freight Clerks starting at $15.10/hour up to $18/hour depending on experience, with growth opportunity up to $19/hour! Market of Choice is a...

Customer Service Representative Online Courses and Training Opportunities

iHireLogistics curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

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Salary for Customer Service Representative Jobs Nationwide

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireLogistics research efforts.

Highest Education Level

Customer Service Representatives offer the following education background
High School or GED
30.8%
Bachelor's Degree
29.6%
Associate's Degree
14.7%
Vocational Degree or Certification
12.9%
Master's Degree
7.7%
Some College
3.0%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives
2-4 years
31.1%
1-2 years
23.3%
Less than 1 year
16.8%
6-8 years
9.7%
None
9.0%
10+ years
7.3%
8-10 years
1.8%
4-6 years
1.0%


Other Career Titles

Here are some other career titles that require similar skills



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