Customer Service Representative Jobs in Norfolk, VA
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
- Hampton, VA (14 miles from Norfolk, VA)
- 11 days ago
- Hampton, VA (14 miles from Norfolk, VA)
- 11 days ago
Basic Qualifications: High school diploma or GED is required. Minimum of five years of work experience in supply chain or material handling, preferably within a Howmet facility. Must be able to...
Customer Service Representative - Supply Chain
- Newport News, VA (17 miles from Norfolk, VA)
- 12 days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 12 days ago
Ferguson is currently looking for the right individual to fill an immediate need for a Customer Service Representative....
TecFAB Junior Material and Logistics Coordinator (Internal)
- Chesapeake, VA (7 miles from Norfolk, VA)
- 16 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 16 days ago
Position Summary The TecFAB Junior Material and Logistics Coordinator is an entry-level position that plays a key support role in production at TecFAB. This position requires a self-motivated,...
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 23 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 23 days ago
Virginia Beach, VA - Virginia Beach, VA - A global manufacturer is hiring a Customer Service/Logistics Coordinator to help support order entry and shipment coordination. This role is ideal for...
International Logistics Coordinator
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 25 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 25 days ago
Are you familiar with air & ocean freight export processes? Do you have experience with HTS classifications and Incoterms? Join SRP as an International Logistics Coordinator!...
Job Details Job Location : Norfolk, VA Salary Range : Undisclosed Description PWS Title: Property / Logistics Coordinator Location : Hampton Roads, VA Clearance Type: Top Secret ***Contingent upon...
Demographic Data for Norfolk, VA
Moving to Norfolk, VA? Find some basic demographic data about Norfolk, VA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Norfolk, VA
Required or preferred licenses and certifications for Customer Service Representative positions.
Highest Education Level
Customer Service Representatives in Norfolk, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Customs Compliance
- Customs Brokerage
- Freight Management
- Warehouse Inventory
- Transportation Logistics
- Air Freight
- Full Truckload
- Intermodal
- Global Logistics
- Freight Forwarding
- LTL
- Bill of Lading
- Third Party Logistics
- International Logistics
- Warehouse Management
- Trade Compliance
- Warehousing
- Transportation Management
- Transportation Management System
- Purchasing Management
- DOT Compliance
- Brokerage
- Shipping
- Inbound
- Import and Export
- Order Processing
- Routing
- Supplier Management
- Supply Chain
- Purchase Orders
- Supply Chain Management
- Shipping and Receiving
- Enterprise Resource Planning
- Dispatching
- Resolution
- Distribution
- Reimbursement
- Logistics
- Procurement
- Prioritizing
- Auditing
- High School Diploma
- Microsoft Outlook
- Punctual
- Documentation
- Verbal Communication
- Education Experience
- Data Entry
- Reporting
- Collaboration
- Inventory Management
- Filing
- English
- Multitasking
- Regulations
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Sales
- Time Management
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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