Customer Service Representative Jobs in Mason, OH
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
- DESIGN WITHIN REACH
- Batavia, OH (19 miles from Mason, OH)
- 22 hours ago
- DESIGN WITHIN REACH
- Batavia, OH (19 miles from Mason, OH)
- 22 hours ago
Why join us? If you're looking for a fulfilling manufacturing career, you've come to the right place. At Design Within Reach, we're searching for dedicated manufacturing talent to support our...
Remote Work- Cincinnati, OH (15 miles from Mason, OH)
- 21 hours ago
- Cincinnati, OH (15 miles from Mason, OH)
- 21 hours ago
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest...
Warehouse Logistics Coordinator
- Cincinnati, OH (7 miles from Mason, OH)
- 12 days ago
- Cincinnati, OH (7 miles from Mason, OH)
- 12 days ago
Job Description Summary Perform the daily operations of plants to ensure reliability and consistency on the production line. Includes Service Shops. Impacts quality of own work and the work of...
Logistics Coordinator, International
- Cincinnati, OH (15 miles from Mason, OH)
- 45+ days ago
- Cincinnati, OH (15 miles from Mason, OH)
- 45+ days ago
Key Responsibilities: Coordinating transportation providers, Freight forwarders, Import Brokers, etc to ensure prompt and proper movement of shipments Responding to customer inquiries and...
- Cincinnati, OH (15 miles from Mason, OH)
- 45+ days ago
- Cincinnati, OH (15 miles from Mason, OH)
- 45+ days ago
Are you a strong communicator with experience in Logistics? Do you have a high level of organizing/follow through skills? Valley Asphalt Company is a family-owned company located in Cincinnati, OH...
- Cincinnati, OH (15 miles from Mason, OH)
- 90+ days ago
- Cincinnati, OH (15 miles from Mason, OH)
- 90+ days ago
At Integrity Express Logistics it is our overall mission to live up to our company name. We are a family-owned business with over 30 years of logistics experience. We earn our customer's trust...
Demographic Data for Mason, OH
Moving to Mason, OH? Find some basic demographic data about Mason, OH below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Mason, OH
Required or preferred licenses and certifications for Customer Service Representative positions.
Highest Education Level
Customer Service Representatives in Mason, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Logistics Planning
- Customs Compliance
- Customs Brokerage
- Global Logistics
- Air Freight
- Ocean Freight
- Freight Management
- LTL
- Transportation Logistics
- Freight Forwarding
- Warehouse Inventory
- Bill of Lading
- Third Party Logistics
- Purchasing Management
- Trade Compliance
- International Logistics
- Transportation Management
- Transportation Management System
- Warehousing
- DOT Compliance
- Shipping
- Inbound
- Routing
- Import and Export
- Supplier Management
- Order Processing
- Loading & Unloading
- AS/400
- Supply Chain
- Purchase Orders
- Supply Chain Management
- Dispatching
- Shipping and Receiving
- Resolution
- Invoicing
- Distribution
- Billing
- Procurement
- Logistics
- Auditing
- Punctual
- Prioritizing
- High School Diploma
- Negotiation
- Microsoft Outlook
- Education Experience
- Collaboration
- Documentation
- Reporting
- Data Entry
- Filing
- Inventory Management
- English
- Regulations
- Multitasking
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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