Customer Service Representative Jobs in Kent, OH
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.Job...
- Twinsburg, OH (13 miles from Kent, OH)
- 22 days ago
- Twinsburg, OH (13 miles from Kent, OH)
- 22 days ago
Job Overview: Logistics/Warehouse Coordinator for Twinsburg, OH Keurig Dr Pepper is seeking a detail-oriented and proactive Warehouse Coordinator to join our Team in Twinsburg, Ohio. In this...
- North Canton, OH (20 miles from Kent, OH)
- 30+ days ago
- North Canton, OH (20 miles from Kent, OH)
- 30+ days ago
KAG is North America's largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases and food products across the United States, Canada...
Logistics Coordinator-10 Hour Shift
- North Canton, OH (20 miles from Kent, OH)
- 60+ days ago
- North Canton, OH (20 miles from Kent, OH)
- 60+ days ago
KAG is North America's largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases and food products across the United States, Canada...
- North Canton, OH (20 miles from Kent, OH)
- 90+ days ago
- North Canton, OH (20 miles from Kent, OH)
- 90+ days ago
Position Summary This position is responsible for the scheduling and tracking of customer shipments as well as overall fleet and safety management. Essential Functions Schedules, prioritizes, and...
Demographic Data for Kent, OH
Moving to Kent, OH? Find some basic demographic data about Kent, OH below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Kent, OH
Required or preferred licenses and certifications for Customer Service Representative positions.
Highest Education Level
Customer Service Representatives in Kent, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Air Freight
- Customs Compliance
- Customs Brokerage
- Global Logistics
- Ocean Freight
- Freight Forwarding
- LTL
- Transportation Logistics
- Third Party Logistics
- Bill of Lading
- Warehouse Inventory
- Trade Compliance
- Purchasing Management
- International Logistics
- Transportation Management
- Transportation Management System
- Warehousing
- DOT Compliance
- Shipping
- Brokerage
- Inbound
- Routing
- Supplier Management
- Import and Export
- Order Processing
- Supply Chain
- Supply Chain Management
- Dispatching
- Lean Manufacturing
- Spreadsheets
- Shipping and Receiving
- Resolution
- Estimating
- Distribution
- Logistics
- Prioritizing
- High School Diploma
- Punctual
- Auditing
- Microsoft Outlook
- Writing Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Data Entry
- Reporting
- Filing
- Education Experience
- English
- Regulations
- Inventory Management
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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