Customer Service Representative Jobs in Winston Salem, NC
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
- Greensboro, NC (24 miles from Winston Salem, NC)
- 4 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 4 days ago
Schedule: FT Job Type: Hybrid Salary Type: Hourly Req #: 1464 About the Role Uber Freight is seeking experienced customer service professionals with a background in Transportation, Supply Chain,...
Requisition Number: 68438 The company built on breakthroughs. Join us. Corning is one of the worlds leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the...
SWTO, LLC is a wholly owned subsidiary and private fuel delivery fleet of 7-Eleven & SEI Fuels. We compliment 7-Eleven's existing carrier portfolio with a fleet of 200+ power units. Our 450+...
Demographic Data for Winston Salem, NC
Moving to Winston Salem, NC? Find some basic demographic data about Winston Salem, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Winston Salem, NC
Required or preferred licenses and certifications for Customer Service Representative positions.
Highest Education Level
Customer Service Representatives in Winston Salem, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Air Freight
- Customs Compliance
- Customs Brokerage
- Global Logistics
- Ocean Freight
- Freight Forwarding
- LTL
- Transportation Logistics
- Third Party Logistics
- Bill of Lading
- Warehouse Inventory
- Trade Compliance
- International Logistics
- Transportation Management
- Transportation Management System
- Warehousing
- DOT Compliance
- Shipping
- Brokerage
- Inbound
- Loading & Unloading
- Routing
- Supplier Management
- Import and Export
- Order Processing
- Supply Chain
- Supply Chain Management
- Dispatching
- Lean Manufacturing
- Spreadsheets
- Shipping and Receiving
- Resolution
- Estimating
- Packaging
- Distribution
- Logistics
- Prioritizing
- High School Diploma
- Punctual
- Auditing
- Microsoft Outlook
- Writing Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Data Entry
- Filing
- Education Experience
- English
- Regulations
- Inventory Management
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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