Customer Service Representative Jobs in North Carolina

A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.

Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.

1-14 of 14 Jobs

Logistics Coordinator

  • Durham, NC
  • 2 days ago
  • Durham, NC
  • 2 days ago

Prepare and maintain necessary shipping and transportation documentation, including bills of lading, customs documents, and invoices....

Logistics Coordinator

  • Raleigh, NC
  • 11 days ago
  • Raleigh, NC
  • 11 days ago

Company Description** Veolia Group aims to become the benchmark company for ecological transformation. Present on five continents, the Group designs and deploys useful, practical solutions for the...

Materials Clerk

  • Lumber Bridge, NC
  • 12 days ago
  • Lumber Bridge, NC
  • 12 days ago

Primary Purpose Performs receiving, issuing and counting activities for at least one (1) area of Parts, Packaging, Supply and/or the Garage. Enters transfers between warehouse locations into...

Logistics Coordinator

  • Cary, NC
  • 14 days ago
  • Cary, NC
  • 14 days ago

Logistics Coordinator: Atticus About Us While the chemistry isn't unique, the Atticus experience is. Atticus is a demand-driven manufacturer of battle-tested chemistries, established in 2014 and...

Logistics Coordinator

  • Charlotte, NC
  • 19 days ago
  • Charlotte, NC
  • 19 days ago

Logistics Coordinator One of CRG's large manufacturing clients is looking for a Logistics Coordinator to join their team! This position will be responsible for getting up to date shipment statuses...

Logistics Coordinator

  • Charlotte, NC
  • 22 days ago
  • Charlotte, NC
  • 22 days ago

Logistics Coordinator Charlotte, NC - ONSITE 6+ Month Contract 8:00:00 AM - 5:00:00 PM, Monday - Friday PAY: 28/hr, W 2 Must Have Communication Skills High School Diploma Organizational Skills...

Logistics Coordinator Lead

  • East Flat Rock, NC
  • 30+ days ago
  • East Flat Rock, NC
  • 30+ days ago

ESSENTIAL JOB FUNCTIONS : Creates and processes packing lists and bills of lading properly. Assures all documentation is legible and accurate. Customizes skids for customer specific needs....

Logistics Coordinator

  • Burnsville, NC
  • 45+ days ago
  • Burnsville, NC
  • 45+ days ago

Responsibilities PURPOSE OF POSITION: Plans and establishes production schedules under direct supervision MAJOR RESPONSIBILITIES: Responsible for managing an accurate production schedule in...

Training Logistics Coordinator, IDRU

  • Boone, NC
  • 45+ days ago
  • Boone, NC
  • 45+ days ago

Training Logistics Coordinator, IDRU Location: Boone, NC, United States Job ID: 16147 Date Posted: May 16, 2025 Job Description Get Involved! Our International Disaster Response Unit (IDRU) in...

Logistics Coordinator

  • Charlotte, NC
  • 45+ days ago
  • Charlotte, NC
  • 45+ days ago

Management Systems, such as PeopleNet and/or TruckMate preferred Excellent communication skills, both verbal and written Must be detail oriented Ability to multitask and keep track of several shipments...

Logistics Coordinator - Night Shift

  • Durham, NC
  • 45+ days ago
  • Durham, NC
  • 45+ days ago

Lead and perform Bill of Lading review and other shipping process documents in a timely manner to maximize product availability for customer demand....

Procurement & Logistics Coordinator - Charlotte, NC - Full-Time

  • Charlotte, NC
  • 60+ days ago
  • Charlotte, NC
  • 60+ days ago

Procurement & Logistics Coordinator - Charlotte, NC - Full-Time $24 - $26 / hour Typical hours 7am - 4pm, Monday - Friday Benefits and Bonus eligible! BENEFITS Smarte Carte Inc. offers competitive...

EMS Logistics Coordinator

  • Nashville, NC
  • 90+ days ago
  • Nashville, NC
  • 90+ days ago

The Logistics Coordinator is responsible for overseeing all logistical operations within Nash EMS, ensuring efficient coordination of equipment, supplies, fleet management, DEA-regulated...

Maintenance Logistics Coordinator

  • Charlotte, NC
  • 90+ days ago
  • Charlotte, NC
  • 90+ days ago

Overview Let your career take off with PSA Airlines About PSA PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional...

Demographic Data for North Carolina

Moving to North Carolina? Find some basic demographic data about North Carolina below.


Local
National
10,439,413
246,359

Customer Service Representative Online Courses and Training Opportunities

iHireLogistics curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in North Carolina

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireLogistics research efforts.

Highest Education Level

Customer Service Representatives in North Carolina offer the following education background
High School or GED
30.8%
Bachelor's Degree
29.6%
Associate's Degree
14.7%
Vocational Degree or Certification
12.9%
Master's Degree
7.7%
Some College
3.0%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in North Carolina
2-4 years
31.1%
1-2 years
23.3%
Less than 1 year
16.8%
6-8 years
9.7%
None
9.0%
10+ years
7.3%
8-10 years
1.8%
4-6 years
1.0%


Other Career Titles

Here are some other career titles that require similar skills



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