Customer Service Representative Jobs in North Carolina

A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.

Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.

1-15 of 32 Jobs
A&Z Trucking

Carrier Manager

A and Z Trucking is expanding and searching for our next team member! We have an immediate opening for an Experienced Carrier Manager for our Raleigh, NC location. Candidates will need Strong 3PL...

Logistics Coordinator

  • Sanford, NC
  • 1 day ago
  • Sanford, NC
  • 1 day ago

Logistics Coordinator Sanford Plant Distribution Center COTY is looking for smart leaders who are tenacious, passionate, and fearlessly kind. Logistics Coordinator Distribution Center COTY is...

Transportation Clerk

  • Lumber Bridge, NC
  • 1 day ago
  • Lumber Bridge, NC
  • 1 day ago

Performs manifesting duties for Transportation Dept. Order supplies, sort mail, assist in preparing reports, including required State and Federal reporting, receiving and directing visitors, word...

Logistics Coordinator

  • Winston Salem, NC
  • 1 day ago
  • Winston Salem, NC
  • 1 day ago

Interaction Recruitment are currently working in partnership with a transport company who are looking for a Logistics Coordinator to join their team based in Sheffield, South Yorkshire. This role...

Air Logistics Customer Care Manager

  • Charlotte, NC
  • 1 day ago
  • Charlotte, NC
  • 1 day ago

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Charlotte is looking for a new Customer Care Manager to...

Logistics Coordinator III

  • Winston Salem, NC
  • 3 days ago
  • Winston Salem, NC
  • 3 days ago

Requisition Number: 67454 Corning is vital to progress in the industries we help shape and in the world we share. We invent life-changing technologies using materials science. Our scientific and...

Logistics Coordinator

  • Charlotte, NC
  • 4 days ago
  • Charlotte, NC
  • 4 days ago

Logistics Coordinator Pay: Up to $22 DOE TYPE : Contract to Hire WHY THIS COMPANY: Our client is a leading third-party logistics company in the Charlotte and surrounding area (with 200 offices in...

2nd Shift Logistics Coordinator/Consolidator

  • Mebane, NC
  • 5 days ago
  • Mebane, NC
  • 5 days ago

2nd Shift Logistics Coordinator/Consolidator At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on...

Project Specialist-Logistics Coordinator

  • Raleigh, NC
  • 5 days ago
  • Raleigh, NC
  • 5 days ago

Our client is currently seeking a dedicated and efficient Project Specialist-Logistics Coordinator to join a leading technology services team. This full-time role is based 100% onsite in RTP and...

Logistics Coordinator

  • Morrisville, NC
  • 6 days ago
  • Morrisville, NC
  • 6 days ago

Insight Global Logistics Coordinator in Morrisville , North Carolina Job Description Logistics Coordinator to our CXC Wireless team based in RTP....

Logistics Coordinator

  • Durham, NC
  • 6 days ago
  • Durham, NC
  • 6 days ago

TEKsystems Logistics Coordinator in Durham , North Carolina Description Overview of Function: There is a need to bring on a Logistics Coordinator to our team based in RTP. This role is 100% onsite...

Elections Logistics Coordinator

  • Wilmington, NC
  • 7 days ago
  • Wilmington, NC
  • 7 days ago

Position Information New Hanover County is seeking anElections Logistics Coordinator that is primarily responsible for inventory management and control, document retention processes, voting site...

Elections Logistics Coordinator

  • Wilmington, NC
  • 7 days ago
  • Wilmington, NC
  • 7 days ago

New Hanover County is seeking an Elections Logistics Coordinator that is primarily responsible for inventory management and control, document retention processes, voting site logistics and...

Raw Materials Clerk

  • Mocksville, NC
  • 9 days ago
  • Mocksville, NC
  • 9 days ago

Jockey International Inc., is seeking a Raw Materials Clerk for it's National Distribution center located in Mocksville, NC. This is an hourly paid clerical position. This is an 8-hour shift...

Logistics Coordinator

  • Moyock, NC
  • 10 days ago
  • Moyock, NC
  • 10 days ago

POSITION SUMMARY The Logistics Coordinator will be responsible with the oversight of all logistic functions in support for various programs to include, export compliance, and requisitioning...

Demographic Data for North Carolina

Moving to North Carolina? Find some basic demographic data about North Carolina below.


Local
National
10,439,413
246,359

Customer Service Representative Online Courses and Training Opportunities

iHireLogistics curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in North Carolina

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireLogistics research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Representative positions.



Highest Education Level

Customer Service Representatives in North Carolina offer the following education background
High School or GED
31.0%
Bachelor's Degree
29.5%
Associate's Degree
14.6%
Vocational Degree or Certification
12.9%
Master's Degree
7.7%
Some College
3.0%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in North Carolina
2-4 years
31.1%
1-2 years
23.3%
Less than 1 year
16.8%
6-8 years
9.7%
None
9.0%
10+ years
7.3%
8-10 years
1.8%
4-6 years
1.0%


Other Career Titles

Here are some other career titles that require similar skills



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