Customer Service Representative Jobs in North Carolina

A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.

Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.

1-15 of 18 Jobs

Logistics Coordinator

  • Charlotte, NC
  • 2 days ago
  • Charlotte, NC
  • 2 days ago

Logistics Coordinator One of CRG's large manufacturing clients is looking for a Logistics Coordinator to join their team! This position will be responsible for getting up to date shipment statuses...

Logistics Coordinator

  • Matthews, NC
  • 3 days ago
  • Matthews, NC
  • 3 days ago

Job Title: Flat Glass Logistics Coordinator Location: Matthews, NC Pay: $18-$24/hour + Benefits Job Type: Full-Time | Hourly | Non-Exempt Company: Glass Doctor of Charlotte - A Neighborly Company...

Logistics Coordinator II - Material Planning - 1st Shift

  • Sanford, NC
  • 3 days ago
  • Sanford, NC
  • 3 days ago

Career Area: Operations Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also...

Logistics Coordinator

  • Charlotte, NC
  • 4 days ago
  • Charlotte, NC
  • 4 days ago

Logistics Coordinator Charlotte, NC - ONSITE 6+ Month Contract 8:00:00 AM - 5:00:00 PM, Monday - Friday PAY: 28/hr, W 2 Must Have Communication Skills High School Diploma Organizational Skills...

Trucking Dispatch/Logistics Coordinator

  • Bladenboro, NC
  • 14 days ago
  • Bladenboro, NC
  • 14 days ago

JC Pallet has an immediate opening for a Trucking Dispatch/Logistics Coordinator at their Bladenboro, NC location. JC Pallet is the trusted source for the best recycled pallets. The truck...

Logistics Coordinator Lead

  • East Flat Rock, NC
  • 17 days ago
  • East Flat Rock, NC
  • 17 days ago

ESSENTIAL JOB FUNCTIONS : Creates and processes packing lists and bills of lading properly. Assures all documentation is legible and accurate. Customizes skids for customer specific needs....

Logistics Coordinator - Transportation

  • Raleigh, NC
  • 17 days ago
  • Raleigh, NC
  • 17 days ago

Overview The Logistics Coordinator provides overall direction throughout the Dedicated Fleet operation and provides operational assistance to the Project Manager wherever needed. Responsibilities...

Logistic Customer Service Representative

  • Kinston, NC
  • 23 days ago
  • Kinston, NC
  • 23 days ago

The **Logistics Customer Service** will interact with the company's customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific...

Logistics Coordinator

  • Burnsville, NC
  • 30+ days ago
  • Burnsville, NC
  • 30+ days ago

Responsibilities PURPOSE OF POSITION: Plans and establishes production schedules under direct supervision MAJOR RESPONSIBILITIES: Responsible for managing an accurate production schedule in...

Training Logistics Coordinator, IDRU

  • Boone, NC
  • 30+ days ago
  • Boone, NC
  • 30+ days ago

Training Logistics Coordinator, IDRU Location: Boone, NC, United States Job ID: 16147 Date Posted: May 16, 2025 Job Description Get Involved! Our International Disaster Response Unit (IDRU) in...

Logistics Coordinator

  • Charlotte, NC
  • 30+ days ago
  • Charlotte, NC
  • 30+ days ago

Why Work for Saddle Creek? Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a...

Logistics Coordinator - Night Shift

  • Durham, NC
  • 30+ days ago
  • Durham, NC
  • 30+ days ago

Lead and perform Bill of Lading review and other shipping process documents in a timely manner to maximize product availability for customer demand....

Logistics Coordinator

  • Raleigh, NC
  • 45+ days ago
  • Raleigh, NC
  • 45+ days ago

This individual plays a key role in coordinating with logistics service providers, managing freight and LTL carrier shipments, and supporting internal teams with timely and accurate logistics services...

Procurement & Logistics Coordinator - Charlotte, NC - Full-Time

  • Charlotte, NC
  • 45+ days ago
  • Charlotte, NC
  • 45+ days ago

Procurement & Logistics Coordinator - Charlotte, NC - Full-Time $24 - $26 / hour Typical hours 7am - 4pm, Monday - Friday Benefits and Bonus eligible! BENEFITS Smarte Carte Inc. offers competitive...

Materials Clerk

  • Morrisville, NC
  • 45+ days ago
  • Morrisville, NC
  • 45+ days ago

Materials Clerk Healthcare - Non Clinical Morrisville, North Carolina Contract To Hire Apr 23, 2025 Materials Clark On-site Morrisville, NC M-F 8:30-5:00 Temp-to-hire, $16/hour excellent...

Demographic Data for North Carolina

Moving to North Carolina? Find some basic demographic data about North Carolina below.


Local
National
10,439,413
246,359

Customer Service Representative Online Courses and Training Opportunities

iHireLogistics curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in North Carolina

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireLogistics research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Representative positions.



Highest Education Level

Customer Service Representatives in North Carolina offer the following education background
High School or GED
30.8%
Bachelor's Degree
29.6%
Associate's Degree
14.6%
Vocational Degree or Certification
12.9%
Master's Degree
7.7%
Some College
3.0%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in North Carolina
2-4 years
31.1%
1-2 years
23.3%
Less than 1 year
16.8%
6-8 years
9.7%
None
9.0%
10+ years
7.3%
8-10 years
1.8%
4-6 years
1.0%


Other Career Titles

Here are some other career titles that require similar skills



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