Customer Service Representative Jobs in North Carolina
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
Air Logistics Customer Care Specialist - Export FA-CC
- Charlotte, NC
- 3 hours ago
- Charlotte, NC
- 3 hours ago
Knowledge and experience of freight forwarding, its processes and regulations. Commercial drive and mindset. Communication, problem and conflict resolution skills....
Job Summary The Logistics Coordinator primary focus is on providing exceptional support to customers, both internal and external. This role is responsible for fulfilment, ordering, procurement,...
Support customs documentation and freight management as applicable. Assist in routine warehouse inventory management activities....
Knowledge and experience of freight forwarding, its processes and regulations. Commercial drive and mindset. Communication, problem and conflict resolution skills....
Logistics Coordinator 4.5 4.5 out of 5 stars Morrisville, NC Hybrid work Full-time WEP Clinical 4 reviews Full-time Are you ready to play a key role in ensuring the seamless flow of goods and...
Events Logistics Coordinator Location: Boone, NC, United States Job ID: 16438 Date Posted: Aug 15, 2025 Job Description Get Involved! Samaritan's Purse is looking for an Events Logistics...
Cell & Gene Control Tower Logistics Coordinator - Marken
- Durham, NC
- 23 days ago
- Durham, NC
- 23 days ago
freight industry Strong knowledge of PC and Microsoft Programs (Excel, Word, Outlook) Ability, thorough knowledge, to adapt/deal with inquiries & day to day issues Proven track record of excellent...
SCHENCK USA IS SEEKING A LOGISTICS COORDINATOR! Do you have a manufacturing background? Do you have logistics and shipping experience? You could be what we're seeking! COME JOIN OUR TEAM! APPLY...
Primary Purpose Performs receiving, issuing and counting activities for at least one (1) area of Parts, Packaging, Supply and/or the Garage. Enters transfers between warehouse locations into...
POSITION OVERVIEW Science 37's mission is to accelerate clinical research by enabling universal trial access for patients. Through our solutions; Direct-to- Patient Site and Patient Recruitment,...
Service Logistics Coordinator (Yard Attendant)
- Charlotte, NC
- 30+ days ago
- Charlotte, NC
- 30+ days ago
Join the Carolina Cat Team As a family-owned company under our third generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our...
Support bringing the right people in the right place. By creating desirable solutions and great experiences that enrich people's daily lives and the health of our planet, we want to be a driving...
Procurement Agent Req #2206 Virtual Raleigh, NC, USA Atlanta, GA, USA Charlotte, NC, USA Texas, USA Job Description Posted Tuesday, August 20, 2024 at 10:00 PM US Radiology is one of the largest...
Prepare and maintain necessary shipping and transportation documentation, including bills of lading, customs documents, and invoices....
Company Description** Veolia Group aims to become the benchmark company for ecological transformation. Present on five continents, the Group designs and deploys useful, practical solutions for the...
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in North Carolina
Required or preferred licenses and certifications for Customer Service Representative positions.
Highest Education Level
Customer Service Representatives in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Customs Compliance
- Customs Brokerage
- Freight Management
- Warehouse Inventory
- Transportation Logistics
- Air Freight
- Full Truckload
- Ocean Freight
- Intermodal
- Global Logistics
- Freight Forwarding
- LTL
- Bill of Lading
- Third Party Logistics
- International Logistics
- Warehouse Management
- Trade Compliance
- Warehousing
- Transportation Management
- Transportation Management System
- Purchasing Management
- DOT Compliance
- Shipping
- Inbound
- Import and Export
- Order Processing
- Routing
- Supplier Management
- Supply Chain
- Purchase Orders
- Supply Chain Management
- Shipping and Receiving
- Enterprise Resource Planning
- Dispatching
- Resolution
- Distribution
- Reimbursement
- Packaging
- Logistics
- Procurement
- Prioritizing
- Auditing
- High School Diploma
- Microsoft Outlook
- Punctual
- Documentation
- Education Experience
- Data Entry
- Reporting
- Collaboration
- Inventory Management
- Filing
- English
- Multitasking
- Regulations
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Sales
- Time Management
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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