Customer Service Representative Jobs in Tonawanda, NY
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
- Buffalo, NY (6 miles from Tonawanda, NY)
- 5 days ago
- Buffalo, NY (6 miles from Tonawanda, NY)
- 5 days ago
Ready to build a career with a company thats leading the foodservice industry? S chedule: Sunday - Thursday 12pm - 8:30pm Medical, Dental and Vision, start day 1! To review available benefits,...
Tonawanda. Logistics Coordinator/Dispatcher. Productive Transportation. Full Time. Benefits Third Party Logistics Company has an immediate opening for a Logistics Coordinator Trainee. Ideal...
Logistics Coordinator - Packard Rd - Niagara
- Niagara Falls, NY (10 miles from Tonawanda, NY)
- 10 days ago
- Niagara Falls, NY (10 miles from Tonawanda, NY)
- 10 days ago
Logistics Coordinator - Packard Rd - Niagara Covanta United States, York, Niagara Falls Jun 03, 2025 Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions,...
Release Operations - Import Agent I
- Cheektowaga, NY (8 miles from Tonawanda, NY)
- 14 days ago
- Cheektowaga, NY (8 miles from Tonawanda, NY)
- 14 days ago
Position Summary This position is primarily responsible for receiving, checking and processing customs brokerage documents and using scheduled deadlines to follow-up on shipments....
OTR (Over-the-Road) Logistics Coordinator
- Buffalo, NY (6 miles from Tonawanda, NY)
- 16 days ago
- Buffalo, NY (6 miles from Tonawanda, NY)
- 16 days ago
Maintain accurate documentation including bills of lading, delivery records, and driver logs....
- Cheektowaga, NY (8 miles from Tonawanda, NY)
- 21 days ago
- Cheektowaga, NY (8 miles from Tonawanda, NY)
- 21 days ago
Cheektowaga. Import Agent I. Farrow. Full Time. Division/Department: Brokerage Operations Farrows Mission The fundamental mission of Farrow is to be a trusted partner with our clients. We deliver...
- Buffalo, NY (6 miles from Tonawanda, NY)
- 30+ days ago
- Buffalo, NY (6 miles from Tonawanda, NY)
- 30+ days ago
Logistics Coordinator - ROAR Rich Products Corporation - 3.5 Buffalo, NY Job Details $41,565.68 - $56,235.92 a year 20 hours ago Qualifications Microsoft Word Microsoft Excel Microsoft Outlook...
Summer Day Camp Logistics Coordinator
- Buffalo, NY (6 miles from Tonawanda, NY)
- 90+ days ago
- Buffalo, NY (6 miles from Tonawanda, NY)
- 90+ days ago
KE Camps is the leading provider of summer camps for country clubs nationwide. We partner with over 230 private clubs all over the country to implement traditional-style day camps for...
Demographic Data for Tonawanda, NY
Moving to Tonawanda, NY? Find some basic demographic data about Tonawanda, NY below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Tonawanda, NY
Required or preferred licenses and certifications for Customer Service Representative positions.
Highest Education Level
Customer Service Representatives in Tonawanda, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Air Freight
- Customs Compliance
- Customs Brokerage
- Global Logistics
- Ocean Freight
- Freight Forwarding
- LTL
- Transportation Logistics
- Third Party Logistics
- Bill of Lading
- Warehouse Inventory
- Trade Compliance
- International Logistics
- Transportation Management
- Transportation Management System
- Warehousing
- DOT Compliance
- Shipping
- Brokerage
- Inbound
- Loading & Unloading
- Routing
- Supplier Management
- Import and Export
- Order Processing
- Supply Chain
- Supply Chain Management
- Dispatching
- Lean Manufacturing
- Spreadsheets
- Shipping and Receiving
- Resolution
- Estimating
- Packaging
- Distribution
- Logistics
- Prioritizing
- High School Diploma
- Punctual
- Auditing
- Microsoft Outlook
- Writing Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Data Entry
- Filing
- Education Experience
- English
- Regulations
- Inventory Management
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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