Customer Service Representative Jobs in New York

A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.

Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.

1-15 of 29 Jobs

Import Agent I

  • Cheektowaga, NY
  • 4 hours ago
  • Cheektowaga, NY
  • 4 hours ago

Cheektowaga Import Agent I. Farrow. Full Time. Division/Department:Brokerage Operations Farrows Mission The fundamental mission of Farrow is to be a trusted partner with our clients. We deliver...

Logistics & Operations Coordinator

  • New York, NY
  • 20 hours ago
  • New York, NY
  • 20 hours ago

Logistics & Operations Coordinator An office and operations coordinator with a minimum of two years of experience is being sought to join a New York City-based Fine Jewllery studio on a full-time...

Export Agent

  • Springfield Gardens, NY
  • 2 days ago
  • Springfield Gardens, NY
  • 2 days ago

Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?...

Logistics Coordinator

  • Bohemia, NY
  • 2 days ago
  • Bohemia, NY
  • 2 days ago

Who are we? ChemoMetec is a worldwide leading manufacturer of cell counting and analysis equipment. We specialize in developing and producing high-precision instrumentation, delivering consistent...

Export Agent

  • New York, NY
  • 2 days ago
  • New York, NY
  • 2 days ago

Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?...

Job Order Number: DF9619888 Job Title: Warehouse Logistics Coordinator - 3rd Shift (Rochester/Avon, NY) Company: Martin's Famous Pastry Shoppe, Inc. Location: Avon, NY Salary: Education:...

Logistics Coordinator - Transportation

  • Baldwinsville, NY
  • 9 days ago
  • Baldwinsville, NY
  • 9 days ago

Overview The Logistics Coordinator provides overall direction throughout the Dedicated Fleet operation and provides operational assistance to the Project Manager wherever needed. Responsibilities...

Logistics Coordinator

  • Rensselaer, NY
  • 11 days ago
  • Rensselaer, NY
  • 11 days ago

Alaant Workforce Solutions is proud to partner with a premier client, a leader in the pharmaceutical industry, to find a driven Logistics Coordinator. If youre looking for a role where you can...

International Operations Agent

  • Valley Stream, NY
  • 12 days ago
  • Valley Stream, NY
  • 12 days ago

Essential Job Functions Deals directly with clients, customs and agents to insure the quickest and best movement of cargo throughout the world. Prepares documents necessary to complete export,...

Logistics Coordinator

  • Rensselaer, NY
  • 12 days ago
  • Rensselaer, NY
  • 12 days ago

Looking to start your career in Supply Chain and Logistics? A local Biotech company is looking for a Logistics Coordinator to join their team! This would start as a 12-month contract with the...

Logistics Coordinator

  • New York, NY
  • 15 days ago
  • New York, NY
  • 15 days ago

Job Order Number: DF9676032 Job Title: Logistics Coordinator Company: Aston Carter Location: Bronx, NY Salary: Education: Information Not Provided Experience: Information Not Provided Hours:...

Summer Day Camp Logistics Coordinator

  • Buffalo, NY
  • 17 days ago
  • Buffalo, NY
  • 17 days ago

KE Camps is the leading provider of summer camps for country clubs nationwide. We partner with over 230 private clubs all over the country to implement traditional-style day camps for...

Logistics Coordinator - ROAR

  • Buffalo, NY
  • 18 days ago
  • Buffalo, NY
  • 18 days ago

ROAR Logistics, Inc. is a global transportation service provider (3PL) and U.S. Customhouse Brokerage, offering an extensive portfolio of R ail, O cean, A ir, and R oad services to aid clients in...

Procurement Agent

  • Buffalo, NY
  • 21 days ago
  • Buffalo, NY
  • 21 days ago

Acara Solutions Procurement Agent in Buffalo , New York Description Are you a Procurement Agent looking to join one of the top companies in the Banking industry ? Are you looking to further your...

Procurement Agent II

  • Buffalo, NY
  • 23 days ago
  • Buffalo, NY
  • 23 days ago

CTG is seeking to fill a Procurement Agent II opening for our client in Buffalo, NY. Location: Buffalo, NY Duration: 6 months Overview: Implements sourced programs that provide goods and services...

Demographic Data for New York

Moving to New York? Find some basic demographic data about New York below.


Local
National
20,201,017
534,422

Customer Service Representative Online Courses and Training Opportunities

iHireLogistics curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in New York

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireLogistics research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Representative positions.



Highest Education Level

Customer Service Representatives in New York offer the following education background
High School or GED
31.0%
Bachelor's Degree
29.5%
Associate's Degree
14.6%
Vocational Degree or Certification
12.8%
Master's Degree
7.7%
Some College
3.0%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in New York
2-4 years
31.1%
1-2 years
23.3%
Less than 1 year
16.8%
6-8 years
9.7%
None
9.0%
10+ years
7.3%
8-10 years
1.8%
4-6 years
1.0%


Other Career Titles

Here are some other career titles that require similar skills



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