Customer Service Representative Jobs in Medford, NY
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
- Randstad
- Yaphank, NY (3 miles from Medford, NY)
- 6 days ago
- Yaphank, NY (3 miles from Medford, NY)
- 6 days ago
Responsible for ensuring that all documentation is accurate and complete with freight forwarders Prepare freight quotes for all types of freight Coordinate import and export (ocean/air) shipments; arrange LTL...
In PersonResponsible for ensuring that all documentation is accurate and complete with freight forwarders Prepare freight quotes for all types of freight Coordinate import and export (ocean/air) shipments; arrange LTL...
In Person- Paraco
- Bay Shore, NY (15 miles from Medford, NY)
- 45+ days ago
- Bay Shore, NY (15 miles from Medford, NY)
- 45+ days ago
The Logistics Coordinator supports the safe and efficient movement of bulk fuel and cylinder exchange deliveries by combining analytical planning with realtime operational coordination. This role...
In PersonDemographic Data for Medford, NY
Moving to Medford, NY? Find some basic demographic data about Medford, NY below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Medford, NY
Highest Education Level
Customer Service Representatives in Medford, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Report Generation
- Air Freight
- Trade Compliance
- Ocean Freight
- Customs Brokerage
- North American Free Trade Agreement
- LTL
- International Logistics
- Global Logistics
- Logistics Planning
- Full Truckload
- Customs Compliance
- Reverse Logistics
- Warehouse Management
- Bill of Lading
- Intermodal
- Freight Forwarding
- Transportation Logistics
- Third Party Logistics
- Transportation Management System
- Warehousing
- Transportation Management
- Shipping
- Import and Export
- Brokerage
- Order Processing
- Packing
- Inbound
- Purchase Orders
- Supply Chain
- AS/400
- Supply Chain Management
- Shipping and Receiving
- Enterprise Resource Planning
- Dispatching
- Resolution
- Distribution
- Systems Applications & Products
- Reimbursement
- Logistics
- Procurement
- Auditing
- Prioritizing
- High School Diploma
- Microsoft Outlook
- Documentation
- Inventory Management
- English
- Verbal Communication
- Punctual
- Reporting
- Filing
- Data Entry
- Education Experience
- Collaboration
- Multitasking
- Sales
- Regulations
- Microsoft Excel
- Scheduling
- Microsoft Office
- Computer Skills
- Problem Solving
- Teamwork
- Customer Service
- Time Management
- Leadership
- Communication Skills
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