Customer Service Representative Jobs in Buffalo, NY
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
Logistics Coordinator - Packard Rd - Niagara
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 25 days ago
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 25 days ago
Logistics Coordinator - Packard Rd - Niagara Covanta United States, York, Niagara Falls Jun 03, 2025 Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions,...
Release Operations - Import Agent I
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 29 days ago
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 29 days ago
Position Summary This position is primarily responsible for receiving, checking and processing customs brokerage documents and using scheduled deadlines to follow-up on shipments....
Maintain accurate documentation including bills of lading, delivery records, and driver logs....
Logistics Coordinator - ROAR Rich Products Corporation - 3.5 Buffalo, NY Job Details $41,565.68 - $56,235.92 a year 20 hours ago Qualifications Microsoft Word Microsoft Excel Microsoft Outlook...
KE Camps is the leading provider of summer camps for country clubs nationwide. We partner with over 230 private clubs all over the country to implement traditional-style day camps for...
Demographic Data for Buffalo, NY
Moving to Buffalo, NY? Find some basic demographic data about Buffalo, NY below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Buffalo, NY
Required or preferred licenses and certifications for Customer Service Representative positions.
Highest Education Level
Customer Service Representatives in Buffalo, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Logistics Planning
- Customs Compliance
- Full Truckload
- Customs Brokerage
- Global Logistics
- Air Freight
- Ocean Freight
- LTL
- Freight Forwarding
- Freight Management
- Warehouse Inventory
- Transportation Logistics
- Bill of Lading
- Warehouse Management
- Third Party Logistics
- Purchasing Management
- Route Planning
- International Logistics
- Transportation Management
- Transportation Management System
- Warehousing
- DOT Compliance
- Shipping
- Brokerage
- Inbound
- Routing
- Loading & Unloading
- Supplier Management
- Import and Export
- Supply Chain
- Supply Chain Management
- Dispatching
- Enterprise Resource Planning
- Shipping and Receiving
- Resolution
- Packaging
- Distribution
- Billing
- Logistics
- Procurement
- High School Diploma
- Auditing
- Punctual
- Prioritizing
- Microsoft Outlook
- Documentation
- Reporting
- Education Experience
- Data Entry
- Bachelor's Degree
- Filing
- Inventory Management
- Regulations
- English
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Time Management
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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