Customer Service Representative Jobs in Monroe, MI
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
- Millbury, OH (24 miles from Monroe, MI)
- 18 days ago
- Millbury, OH (24 miles from Monroe, MI)
- 18 days ago
To reinvent an industry, you have to build the best team. Join Formlabs Ohio dba Spectra Photopolymers in our Millbury, Ohio location if you want to bring groundbreaking professional 3D printers...
This is an operations position responsible for performing clerical duties within the transportation department including maintaining all regulatory compliance as required by the Department of...
Transportation Clerk- 2nd Shift- SYGMA - Monroe, MI The Sygma Network - 2.9 Monroe, MI Job Details Estimated: $35.9K - $48.8K a year 2 hours ago Qualifications Microsoft Excel Customer service...
- Taylor, MI (24 miles from Monroe, MI)
- 45+ days ago
- Taylor, MI (24 miles from Monroe, MI)
- 45+ days ago
Headquartered in Taylor, Mich., Atlas Oil is the inaugural Simon Group Holdings company. Since our founding in 1985, Atlas has grown through technological and operational innovation, all while...
Logistics Coordinator Air department
- Milan, MI (15 miles from Monroe, MI)
- 90+ days ago
- Milan, MI (15 miles from Monroe, MI)
- 90+ days ago
Coordination and execution of customer orders in accordance with their requirements and/or proceduresbased on PSA BDP Ethics. Contact with the dedicated customer for instructions / reminder...
Demographic Data for Monroe, MI
Moving to Monroe, MI? Find some basic demographic data about Monroe, MI below.
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Title Synonyms
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Salary for Customer Service Representative Jobs in Monroe, MI
Highest Education Level
Customer Service Representatives in Monroe, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Air Freight
- Customs Brokerage
- Customs Compliance
- Rate Negotiation
- Freight Forwarding
- Logistics Planning
- Ocean Freight
- LTL
- Intermodal
- Global Logistics
- Transportation Logistics
- Freight Management
- Third Party Logistics
- Warehouse Management
- Bill of Lading
- Purchasing Management
- Transportation Management
- Warehousing
- Shipping
- Transportation Management System
- International Logistics
- Brokerage
- Warehouse Management System
- Electronic Data Interchange
- Inbound
- Supplier Management
- Import and Export
- Routing
- Supply Chain
- Order Processing
- Purchase Orders
- Supply Chain Management
- Dispatching
- Shipping and Receiving
- Resolution
- Reimbursement
- Customer Satisfaction
- Distribution
- Packaging
- Procurement
- Logistics
- Billing
- High School Diploma
- Punctual
- Prioritizing
- Microsoft Outlook
- Negotiation
- Auditing
- Data Entry
- Documentation
- Bachelor's Degree
- Reporting
- Filing
- Education Experience
- Inventory Management
- English
- Regulations
- Sales
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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