Customer Service Representative Jobs in Ann Arbor, MI
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
Procurement Agent Senior University of Michigan - Ann Arbor, United States about 16 hours ago Location: Ann Arbor, MICHIGAN Details Posted: Unknown Location: Salary: Summary: Summary here. Details...
Logistics Coordinator $25/Hr-$28/Hr
- Wixom, MI (23 miles from Ann Arbor, MI)
- 12 days ago
- Wixom, MI (23 miles from Ann Arbor, MI)
- 12 days ago
The Coordinator supports the Transportation department responsible for contracting over the road service on behalf of Canadian and US Infrastructure Product (HIP) Businesses. The primary function...
Remote Work- Wayne, MI (23 miles from Ann Arbor, MI)
- 19 days ago
- Wayne, MI (23 miles from Ann Arbor, MI)
- 19 days ago
Randstad is hiring a 2nd shift Logistics Coordinator! Do you like working an evening schedule? If so - this could be perfect for you! This is a great opportunity to flex your analytical and...
Supply Chain Logistics Coordinator
- Wayne, MI (23 miles from Ann Arbor, MI)
- 19 days ago
- Wayne, MI (23 miles from Ann Arbor, MI)
- 19 days ago
Randstad is hiring a Supply Chain Analyst / Logistics Coordinator! If you have a flexible schedule, this is a great opportunity to use your analytical and communication skills - and join a global...
Demographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Ann Arbor, MI
Required or preferred licenses and certifications for Customer Service Representative positions.
Highest Education Level
Customer Service Representatives in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Customs Compliance
- Customs Brokerage
- Freight Management
- Warehouse Inventory
- Transportation Logistics
- Air Freight
- Full Truckload
- Ocean Freight
- Intermodal
- Global Logistics
- Freight Forwarding
- LTL
- Bill of Lading
- Third Party Logistics
- International Logistics
- Warehouse Management
- Trade Compliance
- Warehousing
- Transportation Management
- Transportation Management System
- Purchasing Management
- DOT Compliance
- Shipping
- Inbound
- Import and Export
- Order Processing
- Routing
- Supplier Management
- Supply Chain
- Purchase Orders
- Supply Chain Management
- Shipping and Receiving
- Enterprise Resource Planning
- Dispatching
- Resolution
- Distribution
- Reimbursement
- Logistics
- Procurement
- Military Background
- Prioritizing
- Auditing
- High School Diploma
- Microsoft Outlook
- Punctual
- Documentation
- Education Experience
- Data Entry
- Reporting
- Collaboration
- Inventory Management
- Filing
- English
- Multitasking
- Regulations
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Sales
- Time Management
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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