Customer Service Representative Jobs in Ada, MI
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
Logistics Coordinator - LOGIS002432
- Hastings, MI (23 miles from Ada, MI)
- 16 days ago
- Hastings, MI (23 miles from Ada, MI)
- 16 days ago
The main goal of a Logistics Coordinator is to collaborate with QAP's transportation team to ensure prompt shipments and exceeding customer expectations.Essential Duties and Responsibilities...
International Logistics Coordinator
- Grand Rapids, MI (9 miles from Ada, MI)
- 16 days ago
- Grand Rapids, MI (9 miles from Ada, MI)
- 16 days ago
International Logistics Coordinator 3.6 3.6 out of 5 stars Grand Rapids, MI 49503 PSG is the global pump, metering and dispensing-solution expert, enabling the safe and efficient transfer of...
- Hastings, MI (23 miles from Ada, MI)
- 17 days ago
- Hastings, MI (23 miles from Ada, MI)
- 17 days ago
Summary: The main goal of a Logistics Coordinator is to collaborate with QAP's transportation team to ensure prompt shipments and exceeding customer expectations. Essential Duties and...
International Logistics Coordinator
- Grand Rapids, MI (8 miles from Ada, MI)
- 19 days ago
- Grand Rapids, MI (8 miles from Ada, MI)
- 19 days ago
PSG is the global pump, metering and dispensing-solution expert, enabling the safe and efficient transfer of critical and valuable fluids that require optimal performance and reliability in...
KE Camps is the leading provider of summer camps for country clubs nationwide. We partner with over 230 private clubs all over the country to implement traditional-style day camps for...
Demographic Data for Ada, MI
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Salary for Customer Service Representative Jobs in Ada, MI
Highest Education Level
Customer Service Representatives in Ada, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Air Freight
- Customs Brokerage
- Customs Compliance
- Rate Negotiation
- Freight Forwarding
- Logistics Planning
- Ocean Freight
- LTL
- Intermodal
- Global Logistics
- Transportation Logistics
- Freight Management
- Third Party Logistics
- Warehouse Management
- Bill of Lading
- Purchasing Management
- Transportation Management
- Warehousing
- Shipping
- Transportation Management System
- International Logistics
- Brokerage
- Warehouse Management System
- Electronic Data Interchange
- Inbound
- Supplier Management
- Import and Export
- Routing
- Supply Chain
- Order Processing
- Purchase Orders
- Supply Chain Management
- Dispatching
- Shipping and Receiving
- Resolution
- Reimbursement
- Customer Satisfaction
- Distribution
- Packaging
- Procurement
- Logistics
- Billing
- Military Background
- High School Diploma
- Punctual
- Prioritizing
- Microsoft Outlook
- Negotiation
- Auditing
- Data Entry
- Documentation
- Bachelor's Degree
- Reporting
- Filing
- Education Experience
- Inventory Management
- English
- Regulations
- Sales
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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