Customer Service Representative Jobs in Massachusetts
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
What we would like you to bring Knowledge and experience of freight forwarding, its processes and regulations Bachelors degree in Supply Chain Management / Freight Forwarding / Logistics (Preferred)...
Warehouse Administrative Assistant (Clerk II) Location: Franklin, MA Schedule: MondayFriday, 8:00 AM 4:30 PM Pay Rate: $24/hour Reports To: Logistics Manager About the Role Were seeking a...
Job Description Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect...
Logistics Coordinator - Peabody, MA You will be responsible for ensuring a seamless execution of import, export and domestic moves from point of origin to their destination. Responsibilities...
- Salem, MA
- 3 days ago
- Salem, MA
- 3 days ago
Transportation Clerk (6:30 am to 8:00 am), Transportation Office, Collins Middle School [SY 2025-2026] Salem Public Schools - 3.5 Salem, MA Job Details Part-time Estimated: $37.9K - $50K a year 8...
About Commonwealth Fusion Systems: Commonwealth Fusion Systems is on a mission to deliver the urgent transition to fusion energy. Combining decades of research, top talent and new technologies,...
Forwarding and Customhouse Broker operations is a plus Strong knowledge of customs regimes such as harmonized tariff schedules, customs valuations, controlled products, country of origin rules, free...
What we would like you to bring Knowledge and experience of freight forwarding, its processes and regulations Bachelors degree in Supply Chain Management / Freight Forwarding / Logistics (Preferred...
Join Our Team at SDS-RX! SDS-RX is a leading healthcare logistics services provider with over 100 locations nationwide. We specialize in delivering tailored, flexible solutions to long-term care...
Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and...
Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the...
forwarding and customs operations Understanding of customs regimes and regulatory compliance Proficiency in MS Office applications Responsibilities: Coordinate domestic and international shipments...
We are seeking a highly motivated and exceptionally organized Sales Logistics Coordinator to join our dynamic team at Boston Dynamics. This unique role is central to the efficient operation of our...
Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our...
Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
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Title Synonyms
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Salary for Customer Service Representative Jobs in Massachusetts
Required or preferred licenses and certifications for Customer Service Representative positions.
Highest Education Level
Customer Service Representatives in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Customs Compliance
- Customs Brokerage
- Freight Management
- Warehouse Inventory
- Transportation Logistics
- Air Freight
- Ocean Freight
- Intermodal
- Global Logistics
- Freight Forwarding
- LTL
- Bill of Lading
- Third Party Logistics
- International Logistics
- Warehouse Management
- Trade Compliance
- Warehousing
- Transportation Management
- Transportation Management System
- Purchasing Management
- DOT Compliance
- Shipping
- Inbound
- Import and Export
- Order Processing
- Routing
- Supplier Management
- Supply Chain
- Purchase Orders
- Supply Chain Management
- Shipping and Receiving
- Enterprise Resource Planning
- Dispatching
- Resolution
- Distribution
- Reimbursement
- Packaging
- Logistics
- Procurement
- Prioritizing
- Auditing
- High School Diploma
- Microsoft Outlook
- Punctual
- Documentation
- Education Experience
- Data Entry
- Reporting
- Collaboration
- Inventory Management
- Filing
- English
- Multitasking
- Regulations
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Sales
- Time Management
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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