Customer Service Representative Jobs in Massachusetts

A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.

Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.

1-13 of 13 Jobs

Sales Operations Support and Logistics Coordinator

  • New Bedford, MA
  • 5 days ago
  • New Bedford, MA
  • 5 days ago

Job Vision: We are seeking a dedicated, experienced, energetic individual to join our expanding team in New Bedford, MA. Our current opening is located onsite at AHEAD's headquarters and would...

Logistics Coordinator

  • Leominster, MA
  • 7 days ago
  • Leominster, MA
  • 7 days ago

Auto Driveaway, a professional driveaway company serving the corporate fleet, upfitter and leasing industries, is seeking a Logistics Coordinator to provide administrative support and dispatch...

Reverse Logistics Coordinator

  • Raynham, MA
  • 10 days ago
  • Raynham, MA
  • 10 days ago

Company: Kelly Services Location: Raynham, MA Career Level: Entry Level Industries: Recruitment Agency, Staffing, Job Board Description Reverse Logistics Coordinator - Raynham, MA Kelly Services...

Global Logistics Coordinator (Manufacturing)

  • Marlborough, MA
  • 18 days ago
  • Marlborough, MA
  • 18 days ago

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees...

Planning & Logistics Coordinator

  • Wilmington, MA
  • 30+ days ago
  • Wilmington, MA
  • 30+ days ago

Company Description Sirtex Medical is a global healthcare business with offices in Boston, Sydney, Germany, and Singapore, working to improve outcomes in people with cancer. Our current lead...

Administrative Assistant & Logistics Coordinator, Publications

  • Boston, MA
  • 30+ days ago
  • Boston, MA
  • 30+ days ago

Massachusetts Historical Society 1154 Boylston Street Boston, MA 02215 Date Posted: March 21, 2025 Region: Eastern Massachusetts Category: Writing/Editing Type: Full-Time Administrative Assistant...

Operations & Logistics Coordinator

  • Boston, MA
  • 30+ days ago
  • Boston, MA
  • 30+ days ago

As an Operations & Logistics Coordinator, this role demands a proactive, detail-oriented, and highly organized individual to ensure the smooth, cost-effective, and timely movement of salmon. The...

Wholesale Logistics Coordinator

  • Worcester, MA
  • 30+ days ago
  • Worcester, MA
  • 30+ days ago

Nouria Energy Corporation is a multi-generational family-owned wholesale fuel distributor, convenience store operator and car wash operator in New England. Our wholesale and retail fuel businesses...

Logistics Coordinator, Blink Supply Chain & Ops

  • North Reading, MA
  • 30+ days ago
  • North Reading, MA
  • 30+ days ago

Blink is the result of one of the most successful Kickstarter campaigns ever, growing the business at an astounding rate since the first product introduction in 2016. Now at the forefront of the...

Description of Service Opportunity: The Elementary EL Summer Program Coordinator will plan the summer program logistics for ELs in grades 1-5. The candidate will be responsible for: Ordering any...

Logistics Coordinator

  • Foxboro, MA
  • 45+ days ago
  • Foxboro, MA
  • 45+ days ago

Logistics Coordinator SGS_JOB_1100 Light Industrial Massachusetts Customer Service Logistics Supply Chain ERP Software VLOOKUP Warehouse Management Problem Solving Decision Making Order Management...

Program & Logistics Coordinator

  • Sharon, MA
  • 90+ days ago
  • Sharon, MA
  • 90+ days ago

About Mass Audubon Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on...

Summer Day Camp Logistics Coordinator

  • Peabody, MA
  • 90+ days ago
  • Peabody, MA
  • 90+ days ago

KE Camps is the leading provider of summer camps for country clubs nationwide. We partner with over 230 private clubs all over the country to implement traditional-style day camps for...

Demographic Data for Massachusetts

Moving to Massachusetts? Find some basic demographic data about Massachusetts below.


Local
National
7,029,832
179,192

Customer Service Representative Online Courses and Training Opportunities

iHireLogistics curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Massachusetts

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireLogistics research efforts.

Highest Education Level

Customer Service Representatives in Massachusetts offer the following education background
High School or GED
30.9%
Bachelor's Degree
29.5%
Associate's Degree
14.6%
Vocational Degree or Certification
12.9%
Master's Degree
7.7%
Some College
3.0%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Massachusetts
2-4 years
31.1%
1-2 years
23.3%
Less than 1 year
16.8%
6-8 years
9.7%
None
9.0%
10+ years
7.3%
8-10 years
1.8%
4-6 years
1.0%


Other Career Titles

Here are some other career titles that require similar skills



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