Customer Service Representative Jobs in Wakefield, MA

A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.

Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.

1-9 of 9 Jobs

Logistics Coordinator

  • Pharmaron
  • Woburn, MA (4 miles from Wakefield, MA)
  • 1 day ago
  • Woburn, MA (4 miles from Wakefield, MA)
  • 1 day ago

Position: Logistics Coordinator, Biortus Hourly Range: $31.25 - $38.46 Location: Woburn, MA- On-site About Pharmaron Pharmaron is a global contract research and manufacturing organization...

In Person

Ocean Export Agent

  • Expeditors
  • Peabody, MA (5 miles from Wakefield, MA)
  • 5 days ago
  • Peabody, MA (5 miles from Wakefield, MA)
  • 5 days ago

Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the...

In Person

Logistics Coordinator, Solar

  • Westinghouse Electric Company
  • Canton, MA (22 miles from Wakefield, MA)
  • 11 days ago
  • Canton, MA (22 miles from Wakefield, MA)
  • 11 days ago

Meet with drivers to Collect the Bill of Lading (BOL) from drivers: Sign, date, and upload into Unifier daily. Use multiple reporting platforms daily....

In Person

Global Logistics Coordinator

  • TestEquity LLC
  • Tewksbury, MA (11 miles from Wakefield, MA)
  • 12 days ago
  • Tewksbury, MA (11 miles from Wakefield, MA)
  • 12 days ago

Description Summary / Position Purpose: The Global Logistics Coordinator is a customer facing team member who provides superior service by delivering relevant products and services that satisfy...

In Person

Summer Transportation Clerk

  • Beverly Public Schools
  • Beverly, MA (11 miles from Wakefield, MA)
  • 21 days ago
  • Beverly, MA (11 miles from Wakefield, MA)
  • 21 days ago

Thank you for your interest in Beverly Public Schools! We are now using Red Rover for our applicant tracking system. Please use the link below to submit an application for this job through Red...

In Person

Logistics Coordinator - Transportation

  • NFI Industries
  • Framingham, MA (22 miles from Wakefield, MA)
  • 30+ days ago
  • Framingham, MA (22 miles from Wakefield, MA)
  • 30+ days ago

Overview The Logistics Coordinator provides overall direction throughout the Dedicated Fleet operation and provides operational assistance to the Project Manager wherever needed. Responsibilities...

In Person

Logistics Coordinator, International Freight

  • Xometry
  • Waltham, MA (12 miles from Wakefield, MA)
  • 30+ days ago
  • Waltham, MA (12 miles from Wakefield, MA)
  • 30+ days ago

Prepare shipping freight forwarding requests for quotes and analyze freight forwarder rates and air or ocean carrier routings to award and manage U.S. and foreign shipments....

Hybrid

Logistics Coordinator II (Onsite)

  • Insulet Corporation
  • Acton, MA (18 miles from Wakefield, MA)
  • 45+ days ago
  • Acton, MA (18 miles from Wakefield, MA)
  • 45+ days ago

Inventory Count Coordinator II Department: Manufacturing Supply Chain Management FLSA Status: Non-Exempt Position Overview: The Inventory Count Coordinator is part of the manufacturing support...

In Person

Air Export Agent

  • Expeditors
  • Peabody, MA (5 miles from Wakefield, MA)
  • 60+ days ago
  • Peabody, MA (5 miles from Wakefield, MA)
  • 60+ days ago

Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the...

In Person

Demographic Data for Wakefield, MA

Moving to Wakefield, MA? Find some basic demographic data about Wakefield, MA below.

Local
National
27,071
922
Medium

Customer Service Representative Online Courses and Training Opportunities

iHireLogistics curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Coggno
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Wakefield, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireLogistics research efforts.

Highest Education Level

Customer Service Representatives in Wakefield, MA offer the following education background
High School or GED
30.4%
Bachelor's Degree
29.9%
Associate's Degree
14.7%
Vocational Degree or Certification
12.8%
Master's Degree
7.8%
Some College
2.9%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Wakefield, MA
2-4 years
31.1%
1-2 years
23.3%
Less than 1 year
16.8%
6-8 years
9.7%
None
9.0%
10+ years
7.3%
8-10 years
1.8%
4-6 years
1.0%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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