Customer Service Representative Jobs in Wakefield, MA
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
What we would like you to bring Knowledge and experience of freight forwarding, its processes and regulations Bachelors degree in Supply Chain Management / Freight Forwarding / Logistics (Preferred)...
- Peabody, MA (5 miles from Wakefield, MA)
- 3 days ago
- Peabody, MA (5 miles from Wakefield, MA)
- 3 days ago
Logistics Coordinator - Peabody, MA You will be responsible for ensuring a seamless execution of import, export and domestic moves from point of origin to their destination. Responsibilities...
- Salem, MA (8 miles from Wakefield, MA)
- 4 days ago
- Salem, MA (8 miles from Wakefield, MA)
- 4 days ago
Transportation Clerk (6:30 am to 8:00 am), Transportation Office, Collins Middle School [SY 2025-2026] Salem Public Schools - 3.5 Salem, MA Job Details Part-time Estimated: $37.9K - $50K a year 8...
What we would like you to bring Knowledge and experience of freight forwarding, its processes and regulations Bachelors degree in Supply Chain Management / Freight Forwarding / Logistics (Preferred...
- Westwood, MA (20 miles from Wakefield, MA)
- 26 days ago
- Westwood, MA (20 miles from Wakefield, MA)
- 26 days ago
Join Our Team at SDS-RX! SDS-RX is a leading healthcare logistics services provider with over 100 locations nationwide. We specialize in delivering tailored, flexible solutions to long-term care...
- Cambridge, MA (9 miles from Wakefield, MA)
- 30+ days ago
- Cambridge, MA (9 miles from Wakefield, MA)
- 30+ days ago
Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and...
- Peabody, MA (5 miles from Wakefield, MA)
- 30+ days ago
- Peabody, MA (5 miles from Wakefield, MA)
- 30+ days ago
Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the...
- Waltham, MA (12 miles from Wakefield, MA)
- 45+ days ago
- Waltham, MA (12 miles from Wakefield, MA)
- 45+ days ago
We are seeking a highly motivated and exceptionally organized Sales Logistics Coordinator to join our dynamic team at Boston Dynamics. This unique role is central to the efficient operation of our...
- Salem, NH (21 miles from Wakefield, MA)
- 60+ days ago
- Salem, NH (21 miles from Wakefield, MA)
- 60+ days ago
The Logistics Coordinator will provide support to the logistics team to ensure all work is being processed to meet operational targets and meet internal and external customer/consumer...
International Logistics Coordinator
- Chelmsford, MA (15 miles from Wakefield, MA)
- 60+ days ago
- Chelmsford, MA (15 miles from Wakefield, MA)
- 60+ days ago
Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our...
- Peabody, MA (5 miles from Wakefield, MA)
- 60+ days ago
- Peabody, MA (5 miles from Wakefield, MA)
- 60+ days ago
Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the...
- Norwood, MA (23 miles from Wakefield, MA)
- 90+ days ago
- Norwood, MA (23 miles from Wakefield, MA)
- 90+ days ago
Logistics Coordinator WHY DO WE NEED YOU? This Job Matters What's the job? Responsible for Warehouse, Shipping Logistics, Inventory Control and Outbound/Inbound Traffic Flow functions such that...
- Framingham, MA (22 miles from Wakefield, MA)
- 90+ days ago
- Framingham, MA (22 miles from Wakefield, MA)
- 90+ days ago
About Variantyx: Variantyx is an award-winning, technology-driven molecular diagnostics lab that offers innovative solutions in the genetic disorders, reproductive health, and precision oncology...
English Learner (EL) Summer Program Logistics Coordinator Gr 1-5 during academic year
- Cambridge, MA (9 miles from Wakefield, MA)
- 90+ days ago
- Cambridge, MA (9 miles from Wakefield, MA)
- 90+ days ago
Description of Service Opportunity: The Elementary EL Summer Program Coordinator will plan the summer program logistics for ELs in grades 1-5. The candidate will be responsible for: Ordering any...
Demographic Data for Wakefield, MA
Moving to Wakefield, MA? Find some basic demographic data about Wakefield, MA below.
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Title Synonyms
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Salary for Customer Service Representative Jobs in Wakefield, MA
Required or preferred licenses and certifications for Customer Service Representative positions.
Highest Education Level
Customer Service Representatives in Wakefield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Customs Compliance
- Customs Brokerage
- Freight Management
- Warehouse Inventory
- Transportation Logistics
- Air Freight
- Full Truckload
- Intermodal
- Global Logistics
- Freight Forwarding
- LTL
- Bill of Lading
- Third Party Logistics
- International Logistics
- Warehouse Management
- Trade Compliance
- Warehousing
- Transportation Management
- Transportation Management System
- Purchasing Management
- DOT Compliance
- Brokerage
- Shipping
- Inbound
- Import and Export
- Order Processing
- Routing
- Supplier Management
- Supply Chain
- Purchase Orders
- Supply Chain Management
- Shipping and Receiving
- Enterprise Resource Planning
- Dispatching
- Resolution
- Distribution
- Reimbursement
- Logistics
- Procurement
- Prioritizing
- Auditing
- High School Diploma
- Microsoft Outlook
- Punctual
- Documentation
- Verbal Communication
- Education Experience
- Data Entry
- Reporting
- Collaboration
- Inventory Management
- Filing
- English
- Multitasking
- Regulations
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Sales
- Time Management
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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