Customer Service Representative Jobs in Peabody, MA
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
Logistics Customer Care Specialist
- Wakefield, MA (5 miles from Peabody, MA)
- 6 days ago
- Wakefield, MA (5 miles from Peabody, MA)
- 6 days ago
Industry Knowledge: Familiarity with ocean freight operations, processes, and terminology....
International Logistics Coordinator
- Chelmsford, MA (19 miles from Peabody, MA)
- 15 days ago
- Chelmsford, MA (19 miles from Peabody, MA)
- 15 days ago
Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our...
Expeditors is a global logistics company headquartered in Seattle, Washington....
- Medford, MA (11 miles from Peabody, MA)
- 30+ days ago
- Medford, MA (11 miles from Peabody, MA)
- 30+ days ago
Logistics Coordinator Warehouse $ 35 - $ 40 / Hour location_on Medford, Massachusetts work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Adecco Staffing is...
English Learner (EL) Summer Program Logistics Coordinator Gr 1-5 during academic year
- Cambridge, MA (13 miles from Peabody, MA)
- 90+ days ago
- Cambridge, MA (13 miles from Peabody, MA)
- 90+ days ago
Description of Service Opportunity: The Elementary EL Summer Program Coordinator will plan the summer program logistics for ELs in grades 1-5. The candidate will be responsible for: Ordering any...
Demographic Data for Peabody, MA
Moving to Peabody, MA? Find some basic demographic data about Peabody, MA below.
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Title Synonyms
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Salary for Customer Service Representative Jobs in Peabody, MA
Required or preferred licenses and certifications for Customer Service Representative positions.
Highest Education Level
Customer Service Representatives in Peabody, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Air Freight
- Customs Compliance
- Customs Brokerage
- Global Logistics
- Ocean Freight
- Freight Forwarding
- LTL
- Transportation Logistics
- Third Party Logistics
- Bill of Lading
- Warehouse Inventory
- Trade Compliance
- Purchasing Management
- International Logistics
- Transportation Management
- Transportation Management System
- Warehousing
- DOT Compliance
- Shipping
- Brokerage
- Inbound
- Routing
- Supplier Management
- Import and Export
- Order Processing
- Supply Chain
- Supply Chain Management
- Dispatching
- Lean Manufacturing
- Spreadsheets
- Shipping and Receiving
- Resolution
- Estimating
- Distribution
- Logistics
- Prioritizing
- High School Diploma
- Punctual
- Auditing
- Microsoft Outlook
- Writing Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Data Entry
- Reporting
- Filing
- Education Experience
- English
- Regulations
- Inventory Management
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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