Customer Service Representative Jobs in Medford, MA
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
Logistics Customer Care Specialist
- Wakefield, MA (7 miles from Medford, MA)
- 6 days ago
- Wakefield, MA (7 miles from Medford, MA)
- 6 days ago
Industry Knowledge: Familiarity with ocean freight operations, processes, and terminology....
Calibration Laboratory Logistics Coordinator
- Norwood, MA (15 miles from Medford, MA)
- 7 days ago
- Norwood, MA (15 miles from Medford, MA)
- 7 days ago
Job Description: We're looking for a highly motivated Calibration Laboratory Logistics Coordinator to join our Instron team! The coordinator is responsible for supporting all aspects of the...
International Logistics Coordinator
- Chelmsford, MA (17 miles from Medford, MA)
- 15 days ago
- Chelmsford, MA (17 miles from Medford, MA)
- 15 days ago
Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our...
- Peabody, MA (11 miles from Medford, MA)
- 18 days ago
- Peabody, MA (11 miles from Medford, MA)
- 18 days ago
Expeditors is a global logistics company headquartered in Seattle, Washington....
- Norwood, MA (15 miles from Medford, MA)
- 23 days ago
- Norwood, MA (15 miles from Medford, MA)
- 23 days ago
Logistics Coordinator WHY DO WE NEED YOU? This Job Matters What's the job? Responsible for Warehouse, Shipping Logistics, Inventory Control and Outbound/Inbound Traffic Flow functions such that...
- Framingham, MA (17 miles from Medford, MA)
- 29 days ago
- Framingham, MA (17 miles from Medford, MA)
- 29 days ago
About Variantyx: Variantyx is an award-winning, technology-driven molecular diagnostics lab that offers innovative solutions in the genetic disorders, reproductive health, and precision oncology...
Logistics Coordinator Warehouse $ 35 - $ 40 / Hour location_on Medford, Massachusetts work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Adecco Staffing is...
English Learner (EL) Summer Program Logistics Coordinator Gr 1-5 during academic year
- Cambridge, MA (1 mile from Medford, MA)
- 90+ days ago
- Cambridge, MA (1 mile from Medford, MA)
- 90+ days ago
Description of Service Opportunity: The Elementary EL Summer Program Coordinator will plan the summer program logistics for ELs in grades 1-5. The candidate will be responsible for: Ordering any...
Program & Logistics Coordinator
- Sharon, MA (20 miles from Medford, MA)
- 90+ days ago
- Sharon, MA (20 miles from Medford, MA)
- 90+ days ago
About Mass Audubon Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on...
Demographic Data for Medford, MA
Moving to Medford, MA? Find some basic demographic data about Medford, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Medford, MA
Required or preferred licenses and certifications for Customer Service Representative positions.
Highest Education Level
Customer Service Representatives in Medford, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Air Freight
- Customs Compliance
- Customs Brokerage
- Global Logistics
- Ocean Freight
- Freight Forwarding
- LTL
- Transportation Logistics
- Third Party Logistics
- Bill of Lading
- Warehouse Inventory
- Trade Compliance
- Purchasing Management
- International Logistics
- Transportation Management
- Transportation Management System
- Warehousing
- DOT Compliance
- Shipping
- Brokerage
- Inbound
- Routing
- Supplier Management
- Import and Export
- Order Processing
- Supply Chain
- Supply Chain Management
- Dispatching
- Lean Manufacturing
- Spreadsheets
- Shipping and Receiving
- Resolution
- Estimating
- Distribution
- Logistics
- Prioritizing
- High School Diploma
- Punctual
- Auditing
- Microsoft Outlook
- Writing Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Data Entry
- Reporting
- Filing
- Education Experience
- English
- Regulations
- Inventory Management
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
5 Lucrative Logistics Career Paths to Consider
Jobs in logistics, such as operations and supply chain management, can be highly stable and rewarding. Check out these 5 logistics careers.
Read article »
Everything You Need to Know to Begin Your Logistics Career Path
Considering a career in logistics? Find out how to find logistics jobs you’ll love and get your logistics career path started on the right foot.
Read article »
Leaving the Military? Consider a Job in Logistics
Many vets choose to enter the logistics field and it’s easy to see why: it presents the perfect opportunity to use many skills learned in the armed forces.
Read article »