Customer Service Representative Jobs in Highland Heights, KY
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
- Hebron, KY (15 miles from Highland Heights, KY)
- 9 days ago
- Hebron, KY (15 miles from Highland Heights, KY)
- 9 days ago
Job Title: Air Export Agent Job Location: Cincinnati - Kentucky DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services....
Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global...
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 27 days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 27 days ago
Preferred to have Retail LTL and TL Transportation experience with receiving and shipping....
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 60+ days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 60+ days ago
At Integrity Express Logistics it is our overall mission to live up to our company name. We are a family-owned business with over 30 years of logistics experience. We earn our customer's trust...
Logistics Coordinator Environmental Facilitation Services [EPAOH032]
- Cincinnati, OH (8 miles from Highland Heights, KY)
- 90+ days ago
- Cincinnati, OH (8 miles from Highland Heights, KY)
- 90+ days ago
Company Description ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices....
Demographic Data for Highland Heights, KY
Moving to Highland Heights, KY? Find some basic demographic data about Highland Heights, KY below.
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Salary for Customer Service Representative Jobs in Highland Heights, KY
Highest Education Level
Customer Service Representatives in Highland Heights, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Air Freight
- Customs Brokerage
- Customs Compliance
- Rate Negotiation
- Freight Forwarding
- Logistics Planning
- Ocean Freight
- LTL
- Intermodal
- Global Logistics
- Transportation Logistics
- Freight Management
- Third Party Logistics
- Warehouse Management
- Bill of Lading
- Purchasing Management
- Transportation Management
- Warehousing
- Shipping
- Transportation Management System
- International Logistics
- Brokerage
- Warehouse Management System
- Inbound
- Supplier Management
- Import and Export
- Routing
- Supply Chain
- Order Processing
- Purchase Orders
- Supply Chain Management
- Dispatching
- Shipping and Receiving
- Resolution
- Reimbursement
- Customer Satisfaction
- Distribution
- Packaging
- Procurement
- Logistics
- Billing
- Military Background
- High School Diploma
- Punctual
- Prioritizing
- Microsoft Outlook
- Negotiation
- Auditing
- Data Entry
- Documentation
- Bachelor's Degree
- Reporting
- Filing
- Education Experience
- Inventory Management
- English
- Regulations
- Sales
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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