Customer Service Representative Jobs in Edwardsville, IL
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
Procurement Agent (Associate, Experienced, and Senior)
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 1 day ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 1 day ago
Procurement Agent (Associate, Experienced, and Senior) Company: Boeing Global Services (BGS) is looking for Procurement Agent (Associate, Experienced, and Senior) to support program based out of...
Procurement Agent (Associate, Experienced, and Senior)
- Hazelwood, MO (24 miles from Edwardsville, IL)
- 3 days ago
- Hazelwood, MO (24 miles from Edwardsville, IL)
- 3 days ago
Procurement Agent (Associate, Experienced, and Senior) Company: Boeing Global Services (BGS) is looking for Procurement Agent (Associate, Experienced, and Senior) to support program based out of...
Procurement Agent (Associate, Experienced or Senior)
- Berkeley, MO (22 miles from Edwardsville, IL)
- 10 days ago
- Berkeley, MO (22 miles from Edwardsville, IL)
- 10 days ago
Procurement Agent (Associate, Experienced or Senior) Company: The Boeing Company The Boeing Test and Evaluation (BT&E) Supply Chain organization is seeking a Procurement Agent to join our team...
- Sauget, IL (18 miles from Edwardsville, IL)
- 30+ days ago
- Sauget, IL (18 miles from Edwardsville, IL)
- 30+ days ago
Overview Responsible for outbound sample shipments (ground/air & hazardous/non-hazardous), tank truck shipments, related issues, and miscellaneous Logistics support activities. This individual...
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference....
- Hazelwood, MO (24 miles from Edwardsville, IL)
- 60+ days ago
- Hazelwood, MO (24 miles from Edwardsville, IL)
- 60+ days ago
Company Description Were not in the shipping business; were in the information business -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors...
Demographic Data for Edwardsville, IL
Moving to Edwardsville, IL? Find some basic demographic data about Edwardsville, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Edwardsville, IL
Required or preferred licenses and certifications for Customer Service Representative positions.
Highest Education Level
Customer Service Representatives in Edwardsville, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Air Freight
- Customs Compliance
- Customs Brokerage
- Global Logistics
- Ocean Freight
- Freight Forwarding
- LTL
- Freight Management
- Transportation Logistics
- Third Party Logistics
- Bill of Lading
- Warehouse Inventory
- Trade Compliance
- International Logistics
- Transportation Management
- Transportation Management System
- Warehousing
- DOT Compliance
- Shipping
- Brokerage
- Inbound
- Loading & Unloading
- Routing
- Supplier Management
- Import and Export
- Order Processing
- Supply Chain
- Supply Chain Management
- Dispatching
- Lean Manufacturing
- Spreadsheets
- Shipping and Receiving
- Resolution
- Estimating
- Distribution
- Logistics
- Prioritizing
- High School Diploma
- Punctual
- Auditing
- Microsoft Outlook
- Writing Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Data Entry
- Filing
- Education Experience
- English
- Regulations
- Inventory Management
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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