Customer Service Representative Jobs in Chicago, IL
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
Sea Logistics Customer Care Specialist, Import FS-CC
- Bensenville, IL (14 miles from Chicago, IL)
- 10 hours ago
- Bensenville, IL (14 miles from Chicago, IL)
- 10 hours ago
forwarding environment. 2+ years' relevant experience with processing Full Container Load (FCL) shipments....
- Arlington Heights, IL (21 miles from Chicago, IL)
- 14 hours ago
- Arlington Heights, IL (21 miles from Chicago, IL)
- 14 hours ago
Job Description Summary The Logistics Coordinator is responsible for executing on shipments, reporting transportation metrics, identifying trends across global transportation methods and...
- Wood Dale, IL (17 miles from Chicago, IL)
- 3 days ago
- Wood Dale, IL (17 miles from Chicago, IL)
- 3 days ago
Work Environment Onsite- Monday through Friday 8am to 5pm About the Role: You'll be responsible for keeping shipments organized, tracking their progress, and making sure all the paperwork is...
Logistics Coordinator - Transportation
- Woodridge, IL (22 miles from Chicago, IL)
- 3 days ago
- Woodridge, IL (22 miles from Chicago, IL)
- 3 days ago
Overview The Logistics Coordinator provides overall direction throughout the Dedicated Fleet operation and provides operational assistance to the Project Manager wherever needed. 3rd Shift...
- Highland Park, IL (21 miles from Chicago, IL)
- 6 days ago
- Highland Park, IL (21 miles from Chicago, IL)
- 6 days ago
of lading Quote and coordinate shipments via truck, sea, and air Review carrier invoices Send timely updates of shipment status and keep related parties abreast of any changes Create FedEx / DHL labels...
- Bensenville, IL (14 miles from Chicago, IL)
- 8 days ago
- Bensenville, IL (14 miles from Chicago, IL)
- 8 days ago
We are seeking a detail-oriented and computer-savvy Ocean Export Coordinator to join our team, supporting one of our largest clients with over 20,000 annual shipments. This role is dedicated...
Sea Logistics Customer Care Specialist, Import
- Bensenville, IL (14 miles from Chicago, IL)
- 9 days ago
- Bensenville, IL (14 miles from Chicago, IL)
- 9 days ago
forwarding environment. 2+ years' relevant experience with processing Full Container Load (FCL) shipments....
- Riverwoods, IL (21 miles from Chicago, IL)
- 9 days ago
- Riverwoods, IL (21 miles from Chicago, IL)
- 9 days ago
Logistics Coordinator Hybrid Job searching is a lot better with someone in your corner. Hi Kelly Professional & Industrial is seeking a Logistics Coordinator to work at a premier client in...
- Itasca, IL (18 miles from Chicago, IL)
- 11 days ago
- Itasca, IL (18 miles from Chicago, IL)
- 11 days ago
Are you an organized, detail-oriented professional looking to elevate your career in logistics? Spartan Logistics is seeking a Logistics Coordinator to join our dynamic team in Itasca, IL, and...
Logistics Coordinator REFER A FRIEND LaSalle Network is seeking a Logistics Coordinator for a second-shift operations support role in Chicago. This role is all about real-time updates,...
Second Shift Logistics Coordinator REFER A FRIEND LaSalle Network is partnering with a global logistics powerhouse in search of a Second Shift Logistics Coordinator to join their downtown Chicago...
Tour Logistics Coordinator REFER A FRIEND LaSalle Network has partnered with a travel company that has focused on group and individual travel itineraries for over 20 years. We are looking to hire...
- Highwood, IL (22 miles from Chicago, IL)
- 21 days ago
- Highwood, IL (22 miles from Chicago, IL)
- 21 days ago
Position Responsibilities Responsible for the review, audit and approval of domestic parcel, less than truckload (LTL), truckload and import invoices....
- Downers Grove, IL (20 miles from Chicago, IL)
- 23 days ago
- Downers Grove, IL (20 miles from Chicago, IL)
- 23 days ago
Maintain and optimize logistics schedules, shipment calendars, and Bills of Lading/transfer paperwork with accuracy and timeliness....
- Oak Brook, IL (15 miles from Chicago, IL)
- 24 days ago
- Oak Brook, IL (15 miles from Chicago, IL)
- 24 days ago
Job Summary The position of Final Mile Logistics Coordinator is responsible for handling all orders, routing, deliveries, installations, and communication with assigned locations. The Logistics...
Demographic Data for Chicago, IL
Moving to Chicago, IL? Find some basic demographic data about Chicago, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Chicago, IL
Required or preferred licenses and certifications for Customer Service Representative positions.
Highest Education Level
Customer Service Representatives in Chicago, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Customs Compliance
- Customs Brokerage
- Freight Management
- Warehouse Inventory
- Transportation Logistics
- Air Freight
- Full Truckload
- Ocean Freight
- Intermodal
- Global Logistics
- Freight Forwarding
- LTL
- Bill of Lading
- Third Party Logistics
- International Logistics
- Warehouse Management
- Trade Compliance
- Warehousing
- Transportation Management
- Transportation Management System
- Purchasing Management
- DOT Compliance
- Shipping
- Inbound
- Import and Export
- Order Processing
- Routing
- Supplier Management
- Supply Chain
- Purchase Orders
- Supply Chain Management
- Shipping and Receiving
- Enterprise Resource Planning
- Dispatching
- Resolution
- Distribution
- Reimbursement
- Logistics
- Procurement
- Military Background
- Prioritizing
- Auditing
- High School Diploma
- Microsoft Outlook
- Punctual
- Documentation
- Education Experience
- Data Entry
- Reporting
- Collaboration
- Inventory Management
- Filing
- English
- Multitasking
- Regulations
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Sales
- Time Management
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
5 Lucrative Logistics Career Paths to Consider
Jobs in logistics, such as operations and supply chain management, can be highly stable and rewarding. Check out these 5 logistics careers.
Read article »
Everything You Need to Know to Begin Your Logistics Career Path
Considering a career in logistics? Find out how to find logistics jobs you’ll love and get your logistics career path started on the right foot.
Read article »
Leaving the Military? Consider a Job in Logistics
Many vets choose to enter the logistics field and it’s easy to see why: it presents the perfect opportunity to use many skills learned in the armed forces.
Read article »