Customer Service Representative Jobs in Santa Ana, CA
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
- Montclair, CA (24 miles from Santa Ana, CA)
- 10 hours ago
- Montclair, CA (24 miles from Santa Ana, CA)
- 10 hours ago
Assist in dvlpg, implmtg new procedures & global logistics solutions for customers.recblid fsdbkl8qa4glydrcivxfplcrhr193oPDN-9f5323eb-716d-43a9-b863-7f8c0c0923b5...
- Long Beach, CA (23 miles from Santa Ana, CA)
- 5 days ago
- Long Beach, CA (23 miles from Santa Ana, CA)
- 5 days ago
Job Description: Regular and predictable attendance is required The *** Company is seeking a Procurement Agent in Long Beach, CA and St. Louis, MO for *** Global Services - Government (BGS-G)...
Position Summary: Samsung SDS plays a leading role in the global logistics market with unique logistics services....
- La Mirada, CA (14 miles from Santa Ana, CA)
- 13 days ago
- La Mirada, CA (14 miles from Santa Ana, CA)
- 13 days ago
Logistics Coordinator US-CA - La Mirada Administrative/Clerical Fortune 500 Clients 6/23/2025 6:05:57 PM About Acro Acro Service Corp. (Acro) is a one of the largest U.S. staffing firms providing...
- Huntington Beach, CA (8 miles from Santa Ana, CA)
- 25 days ago
- Huntington Beach, CA (8 miles from Santa Ana, CA)
- 25 days ago
We specialize in aprehensive range of logistics services, including Air Freight, Ocean Freight, Warehousing/Distribution, Crating Services, and Customs Brokerage....
Transportation Clerk - Freshpoint Southern California (R201588)
- City of Industry, CA (20 miles from Santa Ana, CA)
- 30+ days ago
- City of Industry, CA (20 miles from Santa Ana, CA)
- 30+ days ago
Job Description: Company: US1113 FreshPoint Southern California, Inc. Sales Territory: None Zip Code: 91744 Travel Percentage: 0 Compensation Range: $17.21 - $25.82 The compensation range provided...
- Bell, CA (23 miles from Santa Ana, CA)
- 30+ days ago
- Bell, CA (23 miles from Santa Ana, CA)
- 30+ days ago
General information Name Transportation Clerk Ref # 283 Date Monday, March 31, 2025 City Bell State California Country United States Business Entity IFS Function Transportation Admin Description &...
- City of Industry, CA (20 miles from Santa Ana, CA)
- 45+ days ago
- City of Industry, CA (20 miles from Santa Ana, CA)
- 45+ days ago
Position Responsibilities: The Operations Assistant performs general administrative tasks, including processing orders, producing and reconciling shipping, delivery, and service performance...
Japanese Bilingual International Logistics Coordinator
- Rancho Dominguez, CA (23 miles from Santa Ana, CA)
- 45+ days ago
- Rancho Dominguez, CA (23 miles from Santa Ana, CA)
- 45+ days ago
Position: Japanese Bilingual International Logistics Coordinator Location: Rancho Dominguez, CA (Onsite) Working Hours: 8:30 AM - 5:00 PM FLSA Status: Non-Exempt, Full-Time, Direct Hire Overview:...
Demographic Data for Santa Ana, CA
Moving to Santa Ana, CA? Find some basic demographic data about Santa Ana, CA below.
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Salary for Customer Service Representative Jobs in Santa Ana, CA
Highest Education Level
Customer Service Representatives in Santa Ana, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Logistics Planning
- Customs Compliance
- Full Truckload
- Customs Brokerage
- North American Free Trade Agreement
- Global Logistics
- Air Freight
- Ocean Freight
- LTL
- Freight Forwarding
- Freight Management
- Warehouse Inventory
- Transportation Logistics
- Bill of Lading
- Warehouse Management
- Third Party Logistics
- Purchasing Management
- International Logistics
- Transportation Management
- Transportation Management System
- Warehousing
- DOT Compliance
- Shipping
- Inbound
- Routing
- Import and Export
- Supplier Management
- Loading & Unloading
- Supply Chain
- Purchase Orders
- Supply Chain Management
- Dispatching
- Shipping and Receiving
- Resolution
- Packaging
- Reimbursement
- Distribution
- Billing
- Logistics
- Procurement
- High School Diploma
- Auditing
- Punctual
- Prioritizing
- Microsoft Outlook
- Education Experience
- Documentation
- Reporting
- Data Entry
- Filing
- Inventory Management
- Regulations
- English
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Time Management
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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