Customer Service Representative Jobs in Santa Ana, CA

A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.

Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.

1-9 of 9 Jobs

Logistics Coordinator

  • Montclair, CA (24 miles from Santa Ana, CA)
  • 10 hours ago
  • Montclair, CA (24 miles from Santa Ana, CA)
  • 10 hours ago

Assist in dvlpg, implmtg new procedures & global logistics solutions for customers.recblid fsdbkl8qa4glydrcivxfplcrhr193oPDN-9f5323eb-716d-43a9-b863-7f8c0c0923b5...

Procurement Agent 3

  • Long Beach, CA (23 miles from Santa Ana, CA)
  • 5 days ago
  • Long Beach, CA (23 miles from Santa Ana, CA)
  • 5 days ago

Job Description: Regular and predictable attendance is required The *** Company is seeking a Procurement Agent in Long Beach, CA and St. Louis, MO for *** Global Services - Government (BGS-G)...

Logistics Coordinator (EM6973)

  • Santa Ana, CA
  • 5 days ago
  • Santa Ana, CA
  • 5 days ago

Position Summary: Samsung SDS plays a leading role in the global logistics market with unique logistics services....

Logistics Coordinator

  • La Mirada, CA (14 miles from Santa Ana, CA)
  • 13 days ago
  • La Mirada, CA (14 miles from Santa Ana, CA)
  • 13 days ago

Logistics Coordinator US-CA - La Mirada Administrative/Clerical Fortune 500 Clients 6/23/2025 6:05:57 PM About Acro Acro Service Corp. (Acro) is a one of the largest U.S. staffing firms providing...

Air Import Agent

  • Huntington Beach, CA (8 miles from Santa Ana, CA)
  • 25 days ago
  • Huntington Beach, CA (8 miles from Santa Ana, CA)
  • 25 days ago

We specialize in aprehensive range of logistics services, including Air Freight, Ocean Freight, Warehousing/Distribution, Crating Services, and Customs Brokerage....

Transportation Clerk - Freshpoint Southern California (R201588)

  • City of Industry, CA (20 miles from Santa Ana, CA)
  • 30+ days ago
  • City of Industry, CA (20 miles from Santa Ana, CA)
  • 30+ days ago

Job Description: Company: US1113 FreshPoint Southern California, Inc. Sales Territory: None Zip Code: 91744 Travel Percentage: 0 Compensation Range: $17.21 - $25.82 The compensation range provided...

Transportation Clerk

  • Bell, CA (23 miles from Santa Ana, CA)
  • 30+ days ago
  • Bell, CA (23 miles from Santa Ana, CA)
  • 30+ days ago

General information Name Transportation Clerk Ref # 283 Date Monday, March 31, 2025 City Bell State California Country United States Business Entity IFS Function Transportation Admin Description &...

Transportation Clerk

  • City of Industry, CA (20 miles from Santa Ana, CA)
  • 45+ days ago
  • City of Industry, CA (20 miles from Santa Ana, CA)
  • 45+ days ago

Position Responsibilities: The Operations Assistant performs general administrative tasks, including processing orders, producing and reconciling shipping, delivery, and service performance...

Japanese Bilingual International Logistics Coordinator

  • Rancho Dominguez, CA (23 miles from Santa Ana, CA)
  • 45+ days ago
  • Rancho Dominguez, CA (23 miles from Santa Ana, CA)
  • 45+ days ago

Position: Japanese Bilingual International Logistics Coordinator Location: Rancho Dominguez, CA (Onsite) Working Hours: 8:30 AM - 5:00 PM FLSA Status: Non-Exempt, Full-Time, Direct Hire Overview:...

Demographic Data for Santa Ana, CA

Moving to Santa Ana, CA? Find some basic demographic data about Santa Ana, CA below.


Local
National
335,230
8,067
Large

Customer Service Representative Online Courses and Training Opportunities

iHireLogistics curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

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Salary for Customer Service Representative Jobs in Santa Ana, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireLogistics research efforts.

Highest Education Level

Customer Service Representatives in Santa Ana, CA offer the following education background
High School or GED
30.8%
Bachelor's Degree
29.6%
Associate's Degree
14.7%
Vocational Degree or Certification
12.9%
Master's Degree
7.7%
Some College
3.0%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Santa Ana, CA
2-4 years
31.1%
1-2 years
23.3%
Less than 1 year
16.8%
6-8 years
9.7%
None
9.0%
10+ years
7.3%
8-10 years
1.8%
4-6 years
1.0%


Other Career Titles

Here are some other career titles that require similar skills



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