Customer Service Representative Jobs in Washington

A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.

Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.

1-15 of 23 Jobs

Procurement Agent (Mid-Level or Senior) (Level 3 or 4)

  • Everett, WA
  • 11 hours ago
  • Everett, WA
  • 11 hours ago

Procurement Agent (Mid-Level or Senior) (Level 3 or 4) Company: The Boeing Company Boeing Commercial Airplanes (BCA) is looking for a Procurement Agent to join our Forgings team in Everett, WA....

Branch Logistics Coordinator - No CDL

  • Colville, WA
  • 5 days ago
  • Colville, WA
  • 5 days ago

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated...

Logistics Operations Coordinator

  • Spokane, WA
  • 5 days ago
  • Spokane, WA
  • 5 days ago

Management System) to manage routing, rates, and scheduling Support smooth dock operations and ensure timely freight movement Expected Outcomes: Freight is delivered on time and within budget Routing...

Customs-Import Agent

  • Seattle, WA
  • 5 days ago
  • Seattle, WA
  • 5 days ago

Expeditors is a global logistics company headquartered in Seattle, Washington....

Logistics coordinator

  • Seattle, WA
  • 7 days ago
  • Seattle, WA
  • 7 days ago

Key Responsibilities Logistics & Warehouse Operations Greet and receive drivers, collect and process BOLs (Bills of Lading) Enter load sheets and shipment data into internal systems (e.g., IBM Notes...

Ocean Export Agent

  • Seattle, WA
  • 8 days ago
  • Seattle, WA
  • 8 days ago

Expeditors is a global logistics company headquartered in Seattle, Washington....

Mid-Level Procurement Agent

  • Everett, WA
  • 9 days ago
  • Everett, WA
  • 9 days ago

Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive,...

Mid-Level Procurement Agent - Systems Contracts

  • Everett, WA
  • 11 days ago
  • Everett, WA
  • 11 days ago

Mid-Level Procurement Agent - Systems Contracts Company: The Boeing Company Boeing Commercial Airplanes (BCA) is seeking a Mid-Level Procurement Agent (Level 3) to join our Systems Contracts Team...

Procurement Agent (Mid-Level or Senior)

  • Everett, WA
  • 11 days ago
  • Everett, WA
  • 11 days ago

Procurement Agent (Mid-Level or Senior) Company: The Boeing Company Boeing Commercial Airplanes (BCA) is seeking a Mid-Level or Senior Procurement Agent to join the Propulsions Systems and...

Procurement Agent (Associate or Mid-Level)

  • Everett, WA
  • 11 days ago
  • Everett, WA
  • 11 days ago

Procurement Agent (Associate or Mid-Level) Company: The Boeing Company Boeing Commercial Airplanes (BCA) is seeking an Associate or Mid-Level Procurement Agent (Level 2 or 3) to join our Systems...

Express Employment Professionals in Bellingham has partnered with a local company in Blaine to find experienced Import Agents for an exciting new opportunity! This is a full-time, long-term...

Contracts Procurement Agent

  • Everett, WA
  • 15 days ago
  • Everett, WA
  • 15 days ago

Prepares and implements proprietary information agreements. Supports sourcing strategies, negotiations and documenting of contracts and agreements. Communicates performance expectations and...

Air Logistics Customer Care Specialist

  • Seatac, WA
  • 15 days ago
  • Seatac, WA
  • 15 days ago

It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But...

Transportation Clerk 2nd Shift

  • Lacey, WA
  • 30+ days ago
  • Lacey, WA
  • 30+ days ago

Responsible for the daily/weekly maintaining of pallet tracking (where applicable), audit of driver logs and trip reports, log and driver file DOT requirements tracking. Liaison for internal...

Inbound Logistics Coordinator

  • Seattle, WA
  • 30+ days ago
  • Seattle, WA
  • 30+ days ago

Company Description Who We Are: Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The...

Demographic Data for Washington

Moving to Washington? Find some basic demographic data about Washington below.


Local
National
7,705,271
197,951

Customer Service Representative Online Courses and Training Opportunities

iHireLogistics curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Washington

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireLogistics research efforts.

Highest Education Level

Customer Service Representatives in Washington offer the following education background
High School or GED
30.8%
Bachelor's Degree
29.6%
Associate's Degree
14.7%
Vocational Degree or Certification
12.9%
Master's Degree
7.7%
Some College
3.0%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Washington
2-4 years
31.1%
1-2 years
23.3%
Less than 1 year
16.8%
6-8 years
9.7%
None
9.0%
10+ years
7.3%
8-10 years
1.8%
4-6 years
1.0%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Representative Related Career Advice Articles

logistics manager reviewing data with her team in the warehouse
5 Lucrative Logistics Career Paths to Consider

Jobs in logistics, such as operations and supply chain management, can be highly stable and rewarding. Check out these 5 logistics careers.

Read article »
There are many options when choosing your logistics career path.
Everything You Need to Know to Begin Your Logistics Career Path

Considering a career in logistics? Find out how to find logistics jobs you’ll love and get your logistics career path started on the right foot.

Read article »
Military veteran standing in a warehouse and transitioning to a career in logistics
Leaving the Military? Consider a Job in Logistics

Many vets choose to enter the logistics field and it’s easy to see why: it presents the perfect opportunity to use many skills learned in the armed forces.

Read article »