Customer Service Representative Jobs in Pennsylvania

A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.

Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.

1-15 of 22 Jobs

Logistics Coordinator, On-Site, Malvern, PA

  • Malvern, PA
  • 2 days ago
  • Malvern, PA
  • 2 days ago

Logistics Coordinator, On-Site, Malvern, PA Cenero LLC life insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, tuition reimbursement, 401(k) United States,...

Warehouse Logistics Coordinator

  • West Chester, PA
  • 3 days ago
  • West Chester, PA
  • 3 days ago

Job Description Summary Perform the daily operations of plants to ensure reliability and consistency on the production line. Includes Service Shops. Impacts quality of own work and the work of...

Mid-Level Procurement Agent

  • Ridley Park, PA
  • 4 days ago
  • Ridley Park, PA
  • 4 days ago

Mid-Level Procurement Agent Company: The Boeing Company Boeing Defense, Space & Security (BDS) has an exciting opportunity for a Mid-Level Procurement Agent to join our dynamic team in Ridley...

Ocean / Air Import & Export Agent

  • Philadelphia, PA
  • 4 days ago
  • Philadelphia, PA
  • 4 days ago

logistics firm based in the heart of Philadelphia....

Procurement Agent (Procurement Admin)

  • Ridley Park, PA
  • 4 days ago
  • Ridley Park, PA
  • 4 days ago

Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive,...

Warehouse Logistics Coordinator

  • Phoenixville, PA
  • 4 days ago
  • Phoenixville, PA
  • 4 days ago

Job Description: JobTitle : Warehouse Logistics Coordinator. JOBKEYJOBCODE : 16200006 Wage Scale/Schedule/ Class/Level : ZX Time on Assignment (TOA) : Residency : Time in Title (TNT) : Job Family...

Logistics Coordinator

  • Nazareth, PA
  • 4 days ago
  • Nazareth, PA
  • 4 days ago

Logistics Coordinator Warehouse $ 18 / Hour location_on Nazareth, Pennsylvania work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Job Title: Logistics...

Logistics Coordinator

  • York, PA
  • 9 days ago
  • York, PA
  • 9 days ago

Logistics Coordinator Job Description This position involves managing shipments across the NAM region to ensure smooth operation of supply chains. Responsibilities Ensure the timely pick-up and...

Logistics Coordinator- Mill Hall, PA

  • Mill Hall, PA
  • 10 days ago
  • Mill Hall, PA
  • 10 days ago

POSITION SUMMARY The Logistics Coordinator will manage truck connections to sand bins with special attention to proper bin placement and safety procedure adherence. Employee will also manage sand...

Heavy Haul Logistics Coordinator in Brookville,PA,US

  • Brookville, PA
  • 14 days ago
  • Brookville, PA
  • 14 days ago

We are seeking a Heavy Haul Logistics Coordinator to support our Heavy Haul Division Manager in the day-to-day operations of our specialized trucking division. This mid-level role involves...

Logistics Coordinator, CQ

  • Philadelphia, PA
  • 16 days ago
  • Philadelphia, PA
  • 16 days ago

About PSA BDP: PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered...

Logistics Coordinator

  • Erie, PA
  • 18 days ago
  • Erie, PA
  • 18 days ago

Counting 1,200 employees worldwide in more than 40countries, we are a true global network of logistics expertsfor road and rail,ocean and air freight....

Transportation Clerk - Sysco Pittsburgh (R202896)

  • Harmony, PA
  • 18 days ago
  • Harmony, PA
  • 18 days ago

Job Description: Company: US0009 Sysco Pittsburgh, LLC Sales Territory: None Zip Code: 16037 Travel Percentage: 0 COMPENSATION INFORMATION: The pay range provided is not indicative of Syscos...

Logistics Coordinator

  • Philadelphia, PA
  • 23 days ago
  • Philadelphia, PA
  • 23 days ago

Preparation of shipping documents e.g. bill of lading, COO, Arrival Notice, Pre-alert, invoice etc. Requirements: Min. Diploma / Degree in Logistics, Transportation and Distribution....

Logistics Coordinator (Air) - Changi Airfreight Centre

  • Philadelphia, PA
  • 23 days ago
  • Philadelphia, PA
  • 23 days ago

Experience 1 to 2 years of relevant working experience in air freight operations preferred. Fresh graduates are welcome to apply. Qualifications & Skills Proficient in MS Office, especially Excel....

Demographic Data for Pennsylvania

Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.


Local
National
13,002,700
303,027

Customer Service Representative Online Courses and Training Opportunities

iHireLogistics curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Pennsylvania

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireLogistics research efforts.

Highest Education Level

Customer Service Representatives in Pennsylvania offer the following education background
High School or GED
30.8%
Bachelor's Degree
29.6%
Associate's Degree
14.7%
Vocational Degree or Certification
12.9%
Master's Degree
7.7%
Some College
3.0%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Pennsylvania
2-4 years
31.1%
1-2 years
23.3%
Less than 1 year
16.8%
6-8 years
9.7%
None
9.0%
10+ years
7.3%
8-10 years
1.8%
4-6 years
1.0%


Other Career Titles

Here are some other career titles that require similar skills



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