Customer Service Representative Jobs in Ontario
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
Transload - Logistics Coordinator
- Niagara On The Lake, ON
- 15 hours ago
- Niagara On The Lake, ON
- 15 hours ago
Operate truck scale, entering/completing orders, issuing completed Bills of Lading and scale tickets to drivers....
Operate truck scale, entering/completing orders, issuing completed Bills of Lading and scale tickets to drivers....
Reporting to the Manager, International Logistics, the Logistics Coordinator is responsible for coordinating international shipments, managing inbound destination logistics, preparing customs...
Are you an experienced Logistics Coordinator seeking your next permanent role? Do you thrive in a team environment but can also work independently? If so, we have an exciting opportunity for you!...
Transportation Clerk (12 Month Contract - Ending May 2026
- Milton, ON
- 26 days ago
- Milton, ON
- 26 days ago
Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you...
Working in with our Trenchless Services Operations team in Port Perry, ON, the successful candidate will be responsible for coordinating & dispatching crews/fleet vehicles to meet and exceed...
Support the Department Manager with the creation of work instructions if needed Support as a department wide expertise on special requests Qualifications Global logistics industry knowledge 5 plus years...
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Ontario
Highest Education Level
Customer Service Representatives in Ontario offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Air Freight
- Customs Brokerage
- Customs Compliance
- Rate Negotiation
- Freight Forwarding
- Logistics Planning
- Ocean Freight
- LTL
- Global Logistics
- Transportation Logistics
- Freight Management
- Third Party Logistics
- Warehouse Management
- Bill of Lading
- Purchasing Management
- Transportation Management
- Warehousing
- Shipping
- Transportation Management System
- International Logistics
- Brokerage
- Warehouse Management System
- Electronic Data Interchange
- Inbound
- Supplier Management
- Import and Export
- Routing
- Supply Chain
- Order Processing
- Purchase Orders
- Supply Chain Management
- Dispatching
- Shipping and Receiving
- Resolution
- Reimbursement
- Customer Satisfaction
- Distribution
- Packaging
- Procurement
- Logistics
- Billing
- Military Background
- High School Diploma
- Punctual
- Prioritizing
- Microsoft Outlook
- Negotiation
- Auditing
- Data Entry
- Documentation
- Reporting
- Filing
- Education Experience
- Inventory Management
- English
- Regulations
- Sales
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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