Customer Service Representative Jobs in Salisbury, MD

A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.

Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.

1-3 of 3 Jobs

Logistics Coordinator

  • Perdue Farms
  • Salisbury, MD
  • 5 days ago
  • Salisbury, MD
  • 5 days ago

Logistics Coordinator Salisbury, Maryland, United States Apply Save Job ID 80013 Job Category Administrative/Clerical Perdue Transportation Incorporated (PTI) is the transportation service and...

In Person

Materials Clerk

  • Mountaire Jobs
  • Millsboro, DE (24 miles from Salisbury, MD)
  • 28 days ago
  • Millsboro, DE (24 miles from Salisbury, MD)
  • 28 days ago

View More Jobs Materials Clerk Millsboro, DE, United States Be the First to Apply Job Description Primary Purpose Performs receiving, issuing and counting activities for at least one (1) area of...

In Person

Materials Clerk

  • Mountaire Farms
  • Millsboro, DE (24 miles from Salisbury, MD)
  • 30+ days ago
  • Millsboro, DE (24 miles from Salisbury, MD)
  • 30+ days ago

Primary Purpose Performs receiving, issuing and counting activities for at least one (1) area of Parts, Packaging, Supply and/or the Garage. Enters transfers between warehouse locations into...

In Person

Demographic Data for Salisbury, MD

Moving to Salisbury, MD? Find some basic demographic data about Salisbury, MD below.

Local
National
71,232
1,985
Medium

Customer Service Representative Online Courses and Training Opportunities

iHireLogistics curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Coggno
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Salisbury, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireLogistics research efforts.

Highest Education Level

Customer Service Representatives in Salisbury, MD offer the following education background
High School or GED
30.4%
Bachelor's Degree
29.9%
Associate's Degree
14.7%
Vocational Degree or Certification
12.8%
Master's Degree
7.8%
Some College
2.9%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Salisbury, MD
2-4 years
31.1%
1-2 years
23.3%
Less than 1 year
16.8%
6-8 years
9.7%
None
9.0%
10+ years
7.3%
8-10 years
1.8%
4-6 years
1.0%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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