Customer Service Representative Jobs in Indiana

A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.

Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.

1-9 of 9 Jobs

Supply Chain Agent

  • Mishawaka, IN
  • 2 days ago
  • Mishawaka, IN
  • 2 days ago

Employment Type: Full time Shift: Day Shift Description: Supply Chain Agent Saint Joseph Health System is proud to offer Daily Pay. Work Today, Get Paid Today! Why Saint Joseph Health System? At...

AFR Export Agent

  • Indianapolis, IN
  • 6 days ago
  • Indianapolis, IN
  • 6 days ago

Job Title: Air Export Agent Job Location: Indianapolis, IN DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services....

Customer Service Representative - Supply Chain

  • Greendale, IN
  • 6 days ago
  • Greendale, IN
  • 6 days ago

Customer Service Representative - Supply Chain** **Position Summary** Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop, manufacture...

Air Logistics Customer Care Specialist

  • Plainfield, IN
  • 6 days ago
  • Plainfield, IN
  • 6 days ago

It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But...

Patient Logistics Coordinator - AZ

  • Fort Wayne, IN
  • 17 days ago
  • Fort Wayne, IN
  • 17 days ago

Responsibilities Now Hiring Full-Time Care Transition Nurse!* Parkview Health at Home - Servicing Fort Wayne, Indiana areas * Competitive Wages/Incentive Bonus plan/Mileage...

Logistics Coordinator

  • IN
  • 28 days ago
  • IN
  • 28 days ago

Req ID:486710 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product...

Logistics Coordinator - Transportation

  • Greenwood, IN
  • 30+ days ago
  • Greenwood, IN
  • 30+ days ago

Overview The Logistics Coordinator provides overall direction throughout the Dedicated Fleet operation and provides operational assistance to the Project Manager wherever needed. Responsibilities...

Logistics Coordinator

  • IN
  • 30+ days ago
  • IN
  • 30+ days ago

Imagine your career taking you to the depths of innovation and the heights of impact. Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the...

Logistics Coordinator

  • South Bend, IN
  • 30+ days ago
  • South Bend, IN
  • 30+ days ago

Company Overview: Schafer Industries is a premier supplier of off-highway axles and differentiated precision gearing solutions. Established in 1934, Schafer Industries has locations in South Bend,...

Demographic Data for Indiana

Moving to Indiana? Find some basic demographic data about Indiana below.


Local
National
6,785,528
149,918

Customer Service Representative Online Courses and Training Opportunities

iHireLogistics curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Indiana

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireLogistics research efforts.

Highest Education Level

Customer Service Representatives in Indiana offer the following education background
High School or GED
30.8%
Bachelor's Degree
29.6%
Associate's Degree
14.7%
Vocational Degree or Certification
12.9%
Master's Degree
7.7%
Some College
3.0%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Indiana
2-4 years
31.1%
1-2 years
23.3%
Less than 1 year
16.8%
6-8 years
9.7%
None
9.0%
10+ years
7.3%
8-10 years
1.8%
4-6 years
1.0%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Representative Related Career Advice Articles

logistics manager reviewing data with her team in the warehouse
5 Lucrative Logistics Career Paths to Consider

Jobs in logistics, such as operations and supply chain management, can be highly stable and rewarding. Check out these 5 logistics careers.

Read article »
There are many options when choosing your logistics career path.
Everything You Need to Know to Begin Your Logistics Career Path

Considering a career in logistics? Find out how to find logistics jobs you’ll love and get your logistics career path started on the right foot.

Read article »
Military veteran standing in a warehouse and transitioning to a career in logistics
Leaving the Military? Consider a Job in Logistics

Many vets choose to enter the logistics field and it’s easy to see why: it presents the perfect opportunity to use many skills learned in the armed forces.

Read article »