Customer Service Representative Jobs in Washington, DC
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
Specialist, Engineering Services & Logistics Coordinator (Herndon, VA)
- Herndon, VA (19 miles from Washington, DC)
- 10 days ago
- Herndon, VA (19 miles from Washington, DC)
- 10 days ago
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers mission and quest...
- Arlington, VA (3 miles from Washington, DC)
- 30+ days ago
- Arlington, VA (3 miles from Washington, DC)
- 30+ days ago
Logistics Coordinator #25-62939 Arlington, VA All On-site Job Description Position Overview: We are seeking a highly skilled Logistics Coordinator to manage the efficient flow of goods, services,...
- Dunn Loring, VA (9 miles from Washington, DC)
- 45+ days ago
- Dunn Loring, VA (9 miles from Washington, DC)
- 45+ days ago
LOGISTICS COORDINATOR Location: Dunn Loring, VA-On Site Salary: $100,000 General Description: The Logistics Coordinator (LC) reports to the Procurement Manager. The incumbent: initiates...
Logistics Coordinator at Weee! Inc Washington, District of Columbia, United States About Weee! Weee! is the largest and fastest-growing ethnic e-grocer in the United States, operating in one of...
- Sterling, VA (22 miles from Washington, DC)
- 45+ days ago
- Sterling, VA (22 miles from Washington, DC)
- 45+ days ago
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference....
Demographic Data for Washington, DC
Moving to Washington, DC? Find some basic demographic data about Washington, DC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Washington, DC
Required or preferred licenses and certifications for Customer Service Representative positions.
Highest Education Level
Customer Service Representatives in Washington, DC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Air Freight
- Customs Compliance
- Customs Brokerage
- Global Logistics
- Ocean Freight
- Freight Forwarding
- LTL
- Transportation Logistics
- Third Party Logistics
- Bill of Lading
- Warehouse Inventory
- Trade Compliance
- International Logistics
- Transportation Management
- Transportation Management System
- Warehousing
- DOT Compliance
- Shipping
- Brokerage
- Inbound
- Loading & Unloading
- Routing
- Supplier Management
- Import and Export
- Order Processing
- Supply Chain
- Supply Chain Management
- Dispatching
- Lean Manufacturing
- Spreadsheets
- Shipping and Receiving
- Resolution
- Estimating
- Distribution
- Logistics
- Prioritizing
- High School Diploma
- Punctual
- Auditing
- Microsoft Outlook
- Writing Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Data Entry
- Filing
- Education Experience
- English
- Regulations
- Inventory Management
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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