Customer Service Representative Jobs in New Castle, DE
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
- Wilmington, DE (6 miles from New Castle, DE)
- 4 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 4 days ago
The ideal candidate will have logistics experience or related field experience, with a strong understanding of reading a bill of lading (BOL)....
Pioneering in America, from the first mile to the last. This is what drives us. For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and...
Global Logistics Coordinator - Ocean Export
- Folcroft, PA (24 miles from New Castle, DE)
- 11 days ago
- Folcroft, PA (24 miles from New Castle, DE)
- 11 days ago
Expeditors is a global logistics company headquartered in Seattle, Washington....
Logistics Coordinator - Transportation
- Perryville, MD (24 miles from New Castle, DE)
- 13 days ago
- Perryville, MD (24 miles from New Castle, DE)
- 13 days ago
Overview The Logistics Coordinator provides overall direction throughout the Dedicated Fleet operation and provides operational assistance to the Project Manager wherever needed. Responsibilities...
Distribution Logistics Coordinator
- Woolwich Township, NJ (15 miles from New Castle, DE)
- 13 days ago
- Woolwich Township, NJ (15 miles from New Castle, DE)
- 13 days ago
Overview The Distribution Logistics Coordinator ensures that our customer transportation needs are met or exceeded by providing excellent customer service. Other responsibilities include, but not...
Summer Day Camp Logistics Coordinator
- West Chester, PA (24 miles from New Castle, DE)
- 16 days ago
- West Chester, PA (24 miles from New Castle, DE)
- 16 days ago
KE Camps is the leading provider of summer camps for country clubs nationwide. We partner with over 230 private clubs all over the country to implement traditional-style day camps for...
Logistics Coordinator - Transcon
- Folcroft, PA (24 miles from New Castle, DE)
- 29 days ago
- Folcroft, PA (24 miles from New Castle, DE)
- 29 days ago
Company Description Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an...
Global Logistics Coordinator - Ocean Export
- Folcroft, PA (24 miles from New Castle, DE)
- 60+ days ago
- Folcroft, PA (24 miles from New Castle, DE)
- 60+ days ago
Expeditors is a global logistics company headquartered in Seattle, Washington....
Demographic Data for New Castle, DE
Moving to New Castle, DE? Find some basic demographic data about New Castle, DE below.
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Salary for Customer Service Representative Jobs in New Castle, DE
Highest Education Level
Customer Service Representatives in New Castle, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Air Freight
- Customs Brokerage
- Customs Compliance
- Rate Negotiation
- Freight Forwarding
- Logistics Planning
- Ocean Freight
- LTL
- Intermodal
- Global Logistics
- Transportation Logistics
- Freight Management
- Third Party Logistics
- Warehouse Management
- Bill of Lading
- Purchasing Management
- Transportation Management
- Warehousing
- Shipping
- Transportation Management System
- International Logistics
- Brokerage
- Warehouse Management System
- Inbound
- Supplier Management
- Import and Export
- Routing
- Supply Chain
- Order Processing
- Purchase Orders
- Supply Chain Management
- Dispatching
- Shipping and Receiving
- Resolution
- Reimbursement
- Customer Satisfaction
- Distribution
- Packaging
- Procurement
- Logistics
- Billing
- Military Background
- High School Diploma
- Punctual
- Prioritizing
- Microsoft Outlook
- Negotiation
- Auditing
- Data Entry
- Documentation
- Bachelor's Degree
- Reporting
- Filing
- Education Experience
- Inventory Management
- English
- Regulations
- Sales
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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