WIAO Operations Manager

The WIOA Operations Manager, in coordination with the NCWorks Career Center Manager, supports daily operations, customer engagment, staff coverage, program coordination, and service delivery. Ensures that WIOA services are delivered consistently, accurately, and in alignment with applicable federal, state and HCC requirements.

The WIOA Operations Manager provides operational oversight, staff supervision, and program coordination for WIOA-related services delivered through the Halifax/Northampton NCWorks Career Center. The position reports directly to the HCC Executive Director of the Foundation and works in coordination with the NCWorks Career Center Manager to support efficient center operations, consistent customer service, accurate documentation, and compliance with applicable workforce development requirements. The WIOA Operations Manager supervises Career Advisors and also serves as a working member of the Career Advisor team by assisting job seekers with employment services, labor market information, referrals, training opportunities, and follow-up support. Essential Functions:

This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position.

• Serves as a working member of the Career Advisor team by assisting job seekers with employment services, job referrals, labor market information, career planning, training referrals, supportive service referrals, and related workforce development resources.
• Provides professional, respectful, and responsive service to job seekers, employers, community partners, and internal stakeholders.

• Coordinates the day-to-day delivery of WIOA-related services through the Halifax/Northampton NCWorks Career Center.
• Ensures that services are delivered in a timely, accurate, customer-focused, and professionally consistent manner.

Supervision

• Provides direct supervision, guidance, coaching, and work direction to assigned Career Advisors.
• Monitors staff performance related to communication, customer service, documentation, follow-up visits, referrals, program compliance, and data entry.
• Reviews work for accuracy, timeliness, completeness, and consistency with WIOA, Wagner-Peyser, NCWorks, and HCC requirements.

Program Compliance & Outcomes

• Ensures that customers are properly registered in the applicable workforce tracking system and that required information is collected, entered, and maintained accurately.
• Reviews customer information and supporting documentation to assist with eligibility determinations, program referrals, training opportunities, supportive services, and appropriate co-enrollment in WIOA, Wagner-Peyser, and other workforce development programs.
• Ensures that Career Advisors maintain accurate and complete case documentation, including services provided, referrals made, follow-up activities, customer outcomes, and supporting notes.
• Reviews documentation for completeness, timeliness, confidentiality, and compliance with applicable program requirements. Identifies documentation issues and provides corrective guidance when needed.
• Follow all state and local guidelines for documenting Adults and Dislocated workers when obtaining personal information needed to determine eligibility for programs.
• Assures that Career Advisors schedules, conducts follow-up visits, and collects any information from relevant sources for assisting customers in using employment services or obtaining training.

Additional Duties:

• Manage multiple priorities to ensure that deadlines are met.
• Understand the data entry and eligibility criteria for all funding streams.
• Demonstrate and require Career Advisors deliver outstanding interpersonal communication skills to motivate job seekers, handle conflict in a professional manner, and maintain a high level of customer satisfaction.
• Maintains confidentiality of customer, employee, employer, and program information. Communicates professionally with staff, customers, employers, workforce partners, training providers, and College personnel.

Performance Measures:

The WIOA Program Manager oversees the implement

• Customer satisfaction surveys.
• System registrations and accuracy of information being entered in the system.
• Documentation and annotation about services received.
• Accuracy of matching job seekers to the standards of a job order.
• Employer satisfaction surveys.
• Number of individuals placed in employment.
• Outcomes of individuals following training

Performs other related duties that support the mission of Halifax Community College, the Resource Development Division, the NCWorks Career Center, and WIOA program operations. Required : Bachelor's Degree in a relevant discipline.
Preferred: Master's degree in a relevant discipline. At least IO years of experience working with workforce development programs. Experience working with current Turning Point WDB Integrated Service Delivery programs.

What are the Physical Requirements of job?
Occasionally requires lifting (10-15 pounds).

Equipment:
Must be able to operate office equipment such as personal computer, fax machine, photocopier. Travel is an expected part of the job. MUST READ - Special Instructions and Additional Information to Applicants: All applications for this position must be submitted directly via our online application system at style="color: inherit; font-style: normal; text-indent: 0">.

Applications submitted through third party sites will not be accepted. Application packets for employment must be submitted by 5:00 p.m. on the closing date. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be accepted. Resumes are not accepted in lieu of state applications. "See Attached Resume" , etc. will result in an incomplete application. Resumes, cover letters, and all transcripts listed on application must be uploaded with your application. To receive credit, all relevant experience must be included in the work history section of the application. Any information omitted from the application but included in the resume will not be considered for qualifying credit. Persons eligible for Veteran's Preference must submit a copy of Form DD-214.