Dispatcher Router Combo Jobs in USA, WA, Kirkland Rose International Job

Note: Candidate should be at commutable distance (within 50 miles max). Some initial travel (up to 15%) may be required to assist with centralization efforts.Education:High School Diploma or equivalent.Preferred Additional Coursework:Additional coursework or training in Transportation, Logistics, or Customer Service preferredRequired Qualifications/Skills/Experience:Minimum 6 months of dispatch, logistics, transportation, or customer service experienceStrong communication skills via phone, email, and two-way communication devicesExperience handling customer inquiries, service requests, and problem resolutionAbility to multitask and manage high-volume calls in a fast-paced environmentProficient in data entry, ticket management, and computer applicationsSkilled in route coordination, scheduling, and dispatch operationsStrong organizational and time management abilitiesAbility to learn and utilize proprietary software systems effectivelyExperience collaborating with drivers, route managers, and operations teamsCustomer service experience in call-center or operational support environments preferredJob Summary:Communicates back and forth with Client Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes Client customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Client proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs.Responsibilities:Dispatch drivers based on customer requests, driver locations, and route efficiencyCoordinate with routing specialists, route managers, and service teams to optimize daily routesAssign and manage service tickets and driver schedules for current and next-day operationsHandle incoming customer service and sales requests via phone and emailEnsure timely pick-up and container delivery services, including same-day responseCommunicate with drivers in the field to resolve service and pick-up issuesTroubleshoot delivery and collection problems before escalationCoordinate driver movement to address missed pick-ups and urgent service requestsRecord and distribute operational updates and driver information to relevant departmentsServe as a communication point between dispatch and maintenance teams regarding operational issuesMaintain accurate documentation and service records using proprietary software systemsProvide professional customer support while managing multiple tasks and systems simultaneously**Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**