Senior Service Delivery Manager

at Datavant in Boise, Idaho, United States

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the worlds health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem including providers, health plans, researchers, and life sciences companies. From fulfilling a single patients request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, youre stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Sr. Manager, Service Delivery leads operational execution across one or more assigned sites, ensuring the delivery of timely, high-quality, and compliant ROI services. This leader oversees Supervisors and frontline teams, manages staffing and scheduling, drives operational performance, and ensures adherence to standardized workflows. The Manager serves as the operational heartbeat at the local level-owning throughput, quality, and people management while partnering closely with Workforce Planning, NOC , and regional leadership.

You will:

+ Stabilize execution across multiple sites or portfolios, resolving cross-site bottlenecks and operational risks

+ Serve as the senior point of escalation for complex operational issues (non-customer-facing)

+ Monitor KPIs ( TAT , OTD , quality, productivity, aging) and drive corrective action where trends indicate risk

+ Coach and mentor Service Delivery Managers to strengthen leadership capability, performance rigor, and decision-making

+ Support succession planning, readiness, and consistency in performance management practices

+ Partner with Managers and Supervisors to address performance issues and development needs

+ Reinforce standardized workflows and reduce operational drift, particularly during periods of change

+ Support audit readiness and compliance with HIPAA , DMPO , UAD , and internal standards

+ Identify multi-site quality trends and deploy targeted improvement actions

+ Partner with Account Management, Implementation, Workforce Planning, and NOC to support new client onboarding, remodels, and transitions

+ Support integration of global delivery and centralized operating models into Service Delivery

+ Ensure operational readiness for new tools, workflows, and training models

+ Execute and support cross-site contin