Agile Delivery Manager

at City National Bank in Boise, Idaho, United States

AGILE DELIVERY MANAGER

WHAT IS THE OPPORTUNITY ?

The Agile Delivery Manager is responsible for driving operational excellence across the software development lifecycle ( SDLC ) for multiple software applications. This role oversees sprint execution, cross-functional coordination, capacity planning, forecasting, request intake, vendor request management, and agile board governance to ensure predictable and efficient delivery. The position requires strong analytical capabilities and a deep understanding of agile methodologies to streamline processes, improve visibility, and support high-performing system teams.

WHAT WILL YOU DO?

• Lead and facilitate sprint ceremonies across multiple application teams, including planning, grooming, standups, reviews, and retrospectives.

• Maintain consistent sprint cadence and ensure alignment with agile principles, delivery commitments, and team goals.

• Oversee the flow of work through the SDLC for internal and vendor-developed components, ensuring quality, documentation, and approval requirements are met.

• Coordinate cross-team dependencies across engineering, QA, DevOps, product, and vendor partners.

• Manage capacity planning and forecasting by analyzing team velocity, resource availability, and workload distribution.

• Provide delivery forecasts and data-driven insights to leadership to support planning and prioritization.

• Manage the intake pipeline for new requests, ensuring clarity, completeness, and alignment with strategic priorities.

• Facilitate triage, sizing, and prioritization discussions with stakeholders across multiple applications.

• Own the configuration, structure, and governance of agile boards (i.e., Jira, Azure DevOps) to ensure accurate representation of work and workflow health.

• Establish and enforce workflow standards, naming conventions, and reporting practices across teams.

• Manage vendor development boards and drive closure of vendor change requests, ensuring alignment with internal processes and quality expectations.

• Track and report on release expectations, delivery timelines, and progress against commitments to management.

• Report volume of completed activities and assess the quality of execution across internal and vendor teams.

• Produce and maintain operational dashboards, burndown charts, velocity reports, and other delivery metrics.

• Identify process gaps, improvement opportunities, and lead continuous improvement initiatives across teams.

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