Senior Dispatcher (Cox Fleet)

Senior Dispatcher (Cox Fleet)

Cox Enterprises - Seattle, WA

Posted: 4/25/2026 - Expires: 7/24/2026

Job ID: 293374373

Job Description

The Sr. Dispatcher serves as a subject matter expert within Cox Fleet's dispatch operations, responsible for managing the full lifecycle of fleet repairs and maintenance. This national role operates within multiple markets across the country and requires a high degree of professional judgment, industry knowledge, and the ability to coordinate effectively across internal partners, customers, and third-party vendors. The Sr. Dispatcher is expected to model best practices, support less experienced team members, and uphold Cox Fleet's standards for service quality and customer experience.

Essential Responsibilities

Service Coordination and Dispatch

Manage the complete event lifecycle for preventative maintenance, towing, and unscheduled/emergency service events, from initial client request to repair-completion

Ensure that technicians receive all service events quickly, and request additional work when needed

Re-assign previous events that were not completed during the first assignment

Assess each service event and dispatch to achieve the best results for the client

Assign work with an eye toward time-based KPIs

Identify gaps in KPI performance, and work with local leaders to address those gaps

Audit open work requests across multiple markets for compliance with daily-update requirements

Monitor open events, track estimated arrival times, and communicate proactively with customers and leadership regarding delays or service concerns

Customer and Stakeholder Communication

Communicate with all parties to ensure work is prioritized and completed, and that all parties remain fully informed on status along the way. Clients should always be able to self-serve complete and up-to-date information on service events.

Obtain estimates and estimate approvals

Serve as a point of contact for escalated service issues from customers, team members, and internal stakeholders, addressing concerns with professionalism and urgency

Maintain positive customer relationships through clear, timely, and professional communication across all channels

Apply sound judgment and diplomacy when navigating competing priorities or complex service situations across multiple markets and personalities

Collaborate with internal partners to resolve multi-party service issues and ensure customer needs are met within established timelines

Vendor Management

Ensure all third-party vendors are informed of and operate in accordance with Cox Fleet policies, procedures, and expectations for quality, timeliness, and payment

Monitor vendor performance and document issues; escalate systemic concerns through established channels

Documentation and Compliance

Maintain timely and accurate documentation and notations in all applicable systems for each customer interaction and service event

Follow established escalation procedures for complex or high-risk service situations

Adhere to all applicable company policies, internal controls, and compliance requirements

Team Contribution and Development

Provide process guidance and on-the-job coaching for less experienced dispatch team members

Keep open-event backlogs clean with proper process adherence

Contribute to the continuous improvement of dispatching practices, workflows, and service quality standards

Demonstrate consistent professionalism and customer-focused behavior as a senior member of the dispatch team

Perform additional duties as assigned by the Dispatch Supervisor or leadership

Required Qualifications

Education and Experience

High School Diploma/GED and 5 years' experience in a related field (direct experience in a dispatching, service scheduling, or logistics coordination role). The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED and 3 years' experience; or 7 years' experience in related experience.

Working knowledge of fleet maintenance operations, trucking industry standards, and transportation logistics

Knowledge, Skills, and Abilities

Proficient oral and written communication skills with the ability to interact professionally across all levels of the organization

Demonstrated ability to manage multiple concurrent service events and shifting priorities in a remote, fast-paced environment

Strong interpersonal and diplomacy skills; able to build productive relationships and influence outcomes across varied stakeholder groups without direct authority

Ability to remain composed and solution-oriented when managing frustrated customers or complex service scenarios

Proficiency with MS Office applications, email platforms, and dispatch or fleet management systems

Basic mathematical competency including calculation with whole numbers, fractions, and decimals

Strong organizational skills with attention to detail and consistent follow-through across multiple simultaneous tasks

Preferred Qualifications

Experience in the automotive repair, fleet maintenance, or trucking and transportation industry

Familiarity with Cox Automotive platforms or Cox Fleet operational systems

Experience operating across multiple geographic markets or service regions

Experience in the automotive repair, fleet maintenance, or trucking and transportation industry

Familiarity with Cox Automotive platforms or Cox Fleet operational systems

Experience operating across multiple geographic markets or service regions

USD 22.02 - 33.08 per hour

Compensation:

Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline: 04/06/2026

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