Card Merchant Services Vendor Manager

JobID: 210641889

Category: Vendor Management

JobSchedule: Full time

Posted Date: 2025-07-03T15:32:05+00:00

JobShift: Day

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Are you ready to make a significant impact in the world of Card Collections Litigation? As a Vice President, you'll have the opportunity to design, implement, and manage a dedicated Business Card strategy. This role offers the chance to collaborate with peers, direct reports, internal partners, and external law firms to enhance performance, customer experience, and build a best-in-class control environment. If you thrive in making data-driven decisions, managing through ambiguity, and influencing without authority, this is the perfect opportunity for you.

As a Vice President in Card Collections Litigation, you will play a crucial role in shaping the strategy and execution of our Business Card operations. You will work closely with various teams to ensure a seamless customer experience and a robust control environment. Your expertise will drive innovation and operational excellence, making a lasting impact on our firm and the wider community.

Job Responsibilities

• Collaborate regularly with Legal, Risk, and Operations partners in pre-charge-off and post-charge-off Collections, as well as Fraud.
• Ensure quality control and process improvement in the execution of Sworn Documents for litigation cases.
• Engage in periodic travel to strengthen partnerships and enhance operational effectiveness.
• Present performance results and updates to peers and senior leaders, demonstrating strong oversight of financial results and customer experience.
• Implement innovative solutions with Product and IT teams, leveraging AI to enhance processes.
• Exhibit strong operations management skills, prioritizing tasks effectively and navigating ambiguity with confidence.
• Lead and develop others with a genuine desire for operational excellence.

Required Qualifications, Capabilities, and Skills

• Proven experience in operations management, specifically in collections or collections litigation.
• Strong analytical skills to interpret complex data and drive decision-making.
• Excellent interpersonal and communication skills to influence and collaborate with diverse stakeholders.
• Ability to manage multiple priorities and adapt to changing business needs.
• Proactive and innovative mindset with a commitment to continuous learning and improvement.

Preferred Qualifications, Capabilities, and Skills

• Experience in cross-functional collaboration with Legal, Risk, and Operations teams.
• Background in quality control and process improvement.
• Familiarity with AI tools and technology implementation.
• Strong time management skills and ability to prioritize tasks effectively.
• Willingness to offer differing opinions and commit when required.