ELO-P Operations Manager

What do we do?

Right At School is a leading for-profit education enrichment company offering before and after-school programs to children nationwide. We take pride in providing safe, engaging, and meaningful in-school and extracurricular programs to enrich students' lives, give parents peace of mind, and enable schools to focus on their academic mission. With the help of our fantastic team, we have grown at an exciting rate, achieving a ;30% year-over-year increase since our inception. We are grateful for the support we receive from the communities we serve, and we take great pride in our accomplishments over the years.

Position Summary

The Expanded Learning Opportunities Program (ELO-P) Coordinator plays a crucial role in supporting the implementation and management of extended learning programs throughout all ELO-P programs in California. These programs aim to enhance students' academic, social, emotional, and physical development through enriching activities beyond the traditional school day and year.

Key Responsibilities and Duties include supporting and serving as a liaison between the district and internal Right At School departments regarding invoicing, billing, auditing, attendance, and reporting, ultimately enhancing communication and alignment with district partners, particularly district ELO-P coordinators.

A Day in the Life of This Role

Billing and Invoicing:

• Create strong collaborations with district partners and the RAS internal finance team on all ELO-P services to guarantee compliance with district agreements, state funding requirements, RAS financial protocols, and proper allocation of funds for billing and payment activities.
• Facilitate timely payments by serving as the communication bridge between clients and our internal collections team, assisting with follow-up on outstanding invoices as needed.
• Resolve billing discrepancies and invoicing queries from district partners with professionalism and timeliness to maintain positive relationships.

ELO-P/ASES Audit Management:

• Own and drive all ELO-P/ASES data collection, maintenance, analysis, organization, reporting, and distribution; proactively identifying opportunities to improve accuracy, efficiency, and compliance.
• Collaborate cross-functionally with operations, DOPs, and partner engagement teams.
• Serve as a primary point of contact for district and field leader data needs related to ELO-P/ASES.

Attendance & Reporting:

• Architect and implement systems and processes that seamlessly integrate client needs with RAS registration systems by collaborating with the DOPS and COPs teams.
• Spearhead troubleshooting efforts for feedback, systems, and processes related to the collection, verification, and maintenance of daily student attendance records, ensuring pinpoint accuracy for audits and reporting.
• Analyze attendance data to generate insightful reports for the ELO-P support team, identifying key trends, issues, and opportunities for program enhancement and opportunities to fill gaps in enrollment to contractual obligations.
• Empower Area Managers (AMs) and Regional Managers (RMs) by providing them with training and support on attendance-taking procedures and management systems.
• Field and respond to all inquiries from auditors and district personnel concerning attendance data and reporting with accuracy and urgency.

Client & Partnership Communication:

• Lead as the primary internal point of contact for all contractual matters, including the negotiation, execution, and renewal of service agreements.
• Guarantee that all program operations strictly adhere to the terms and conditions detailed in district contracts and state regulations.
• Curate and manage organized, up-to-date records of all district contracts and associated legal documents in partnership with the sales team.
• Cultivate strong, positive relationships between sales and operations through proactive and transparent communication, driving program performance reviews, addressing concerns, and strategizing for future contract negotiations and RFP expansions.
• Champion the RFP team by providing unwavering support through ongoing communication, strategic planning, and proactive initiatives.

Position Requirements

• A bachelors degree or equivalent work experience
• 2+ years of experience with Expanded Learning Opportunities Program (ELO-P) and ASES.
• Ability to thrive in fast-paced environments, adapt to change, and execute effectively.
• Demonstrated ability to communicate clear expectations (verbal and written), timelines, and definitions of excellence.
• Highly organized, analytical (quantitative and qualitative), and solution oriented.
• Effective prioritization and the ability to manage multiple needs calmly.
• Ability to travel up to 20%, including overnight stays.
• Ability to drive to schools and districts within the assigned footprint.
• Ability to pass background checks, including Motor Vehicle Record check (MVR)

Why Work For Right At School

• Your work will have a direct impact on the children, parents, and communities we serve.
• We provide a diverse, inclusive, and welcoming work environment for all.
• We believe in gratitude, recognition, and appreciation for our incredible staff.
• We believe in open communication and are not hierarchical.
• We provide opportunities for professional development, as your learning will never stop at Right at School.
• An online and mobile HR platform where you can access your info with easy-to-use tech 24/7.
• Our culture is fun, energetic, highly collaborative, and ego-free.
• A full suite of benefits and perks to select from.

Benefits

• Health & Wellness: Medical/Virtual Care, Dental, and Vision Insurance Plans
• Pet Health: Pet discount programs and pet insurance
• Physical Wellness: Supplemental Insurance (e.g., Short- & Long-Term Disability)
• Financial Wellness: 401(k) with Company match & free financial coaching
• Protection & Support: Legal service, identity theft, and Transit/parking savings plans, Employee Assistance Program
• Childcare: Free or discounted enrollment in our before/after school programs is offered to Right At School team members within participating facilities
• Additional Perks: Free NAA Professional Membership, TicketsAtWork Perks Program, and Cell phone discounts

Compensation: $69,000 ;- ;$78,000 ;Based on prior experience, education, and credentials

Work Model: ;Hybrid Remote/In-person

Compensation Structure: Salaried

Reports to : ; ; ; ; Regional Vice President

Number Supervised : ; ; ; ; 0

One of our core values is being locally inspired. We will follow the guidance of our State and school district level partners regarding the health and safety of our team members and others in our program. In some areas, this may mean that team members are required to be vaccinated against certain illnesses to work in schools (except where medical or religious exemptions may apply).

Here at Right At School, our commitment to equal opportunity runs deep. We mean that. To achieve our goals, we must work diligently to create a diverse workforce, enabling us to reach as many students, parents, and schools as possible. We celebrate the uniqueness in everyone and encourage each individual to be their authentic selves. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, veteran status, and gender identity are valued here. We do not stand for discrimination or harassment of any kind. Come as you are.