Operations Supervisor - Cold Food Department

Job Title: Operations Supervisor - Cold Food Department
Job Location: Des Plaines-USA-60016
Work Location Type: On-Site
Salary Range: $72,218.39 - 72,218.39

LSG Sky Chefs is one of the worlds largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted Airline Caterer of the Year in North America for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

At LSG Sky Chefs, the Operations Supervisor for the Cold Food Department plays a critical role in leading daily production activities to ensure the safe, efficient, and timely preparation of high-quality cold food items for airline catering. This position is responsible for supervising and coordinating team members, maintaining compliance with food safety and quality standards, and driving continuous improvement in productivity, cost control, and employee engagement. By fostering a culture of accountability and collaboration, the Operations Supervisor supports operational excellence and contributes to delivering an outstanding customer experience.

Supervisor Responsibility

• Ensure that the area of responsibility is properly organized, staffed and directed and that all delivery times are being met timely
• Conduct daily work group meetings
• Schedule and control staff to meet labour productivity and overtime targets
• Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)
• Document and follow up on all department processes in order to implement improvements
• Ensure on-time and accurate production and/or catering of all flights
• Monitor and ensure compliance with all safety regulations
• Other duties as deemed necessary

Leadership

• Guide, motivate and develop staff within the Human Resources policies
• Make the company's values and management principles live in the department(s)
• Manage productivity hours and costs in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Quality, HACCP, Lean Manufacturing, Employee Safety and Production systems

• Bachelors degree in Business Administration, Food Science, Supply Chain Management, Hospitality, or a related field preferred; or an equivalent combination of education and relevant experience.
• 13 years of experience in a food production, manufacturing, or operations environment required.

• Proven leadership and problem-solving skills, with the ability to make quick, sound decisions in a fast-paced setting.

• Strong interpersonal and communication abilities to effectively lead a diverse team and collaborate across departments.

• Demonstrated ability to develop and motivate team members to achieve operational goals and productivity targets.

• Familiarity with OSHA, GMP, FDA, USDA, and EPA regulations within a food manufacturing environment.

• Excellent verbal, written, and organizational skills with the ability to prioritize and manage multiple tasks simultaneously.

• Proficiency in Microsoft Office Suite and Windows-based applications required.

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.