Assistant Operations Manager

Transdev in Vallejo, Ca. is hiring an Assistant Operations Manager. The Assistant Operations Manager is responsible for overseeing all functions listed in the dispatcher job description and ensuring that all dispatchers adhere to those requirements. The Assistant Operations Manager is empowered to make decisions in critical situations such as vehicle accidents and Operator and Dispatch incidents. The primary responsibility of the position is to monitor the activities of the dispatchers and Operators and ensure continuous manning of all stations and functions of Centralized dispatching.

Transdev is proud to offer:

Non-CBA Position:

• Competitive compensation package of minimum $68,000 - Maximum $84,000

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Responsibilities

• Ensure that all dispatchers fulfill the obligations of their job description.

• Ensure that all dispatchers display the maturity and professionalism that is expected not only under Transdev policy, but also in deference to our position as guests in our client's facility.

• Conduct on-going training to ensure dispatcher compliance to company needs.

• Ensure that all stations and functions are continuously manned (coordinates breaks and assigns replacement personnel as necessary).

• Ensure that all routes lunch on time and remain on time.

• Monitor activity on the Call Manager to ensure that dispatchers are responding to inbound calls promptly.

• Monitor AVL screen to ensure that dispatchers identify and compensate for late running routes.

• Notify all appropriate management personnel of all incidents and accidents.

• Ensure that standby personnel are accounted for and utilized appropriately.

• Refer disciplinary matters to appropriate operations or human resources personnel.

• Counsel employees and refer payroll or other administrative issues to appropriate management personnel.

• Interface with Maintenance Department at Provider offices to accomplish roadside assistance.

• Interface with Safety Department, and Operation Department to fully document incidents and accidents via Accident/Incident Notification Forms.

• Troubleshoot technical problems with GPS or cellular communication equipment (Client and Transdev IT Department).

• Supervises A.M./P.M. sign in boards to ensure all routes run on time.

• Monitors radio communications. Ensures that delays in service are recorded and communicated to the customer. In addition, makes sure all accidents or breakdowns are handled appropriately.

• Monitor's operator absence and tardiness. Initiates appropriate disciplinary action in a manner consistent with company/location policy.

• Is available at the dispatch counter to assist operators with questions or problems. Supervises the communication of operator concerns or route changes with the Customer.

• Monitors the master sign in sheets and equipment list to make sure all operator changes, equipment changes, and report times are current and accurate.

• Any other duties as assigned

Qualifications

The successful candidate will possess a minimum of a high school diploma (or GED equivalent) with some college preferred and at least three years prior experience in either dispatch or supervision, preferably in a Fixed Route and Paratransit environment using computerized scheduling and dispatching functions. Strong knowledge of the service area (Vallejo Area). Must be dependable and have reliable transportation to work. Must be computer literate and functional with the English language in both written and verbal forms. Written communication is especially important for this position because the numerous reporting requirements. Must be able to work in a high-pressure, fast paced environment and always communicate with professionalism and courtesy.

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.

• 100% of work is accomplished indoors and in air conditioned or well-ventilated facilities

• Work is accomplished at a workstation or in a cubicle space equipped with a telephone, headset, and computer.

• Work environments are generally noisy, and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster:

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please review here: "> for CA Employee Privacy Policy.

Job Category: General Managers / Asst General Managers / Ops Managers

Job Type: Full Time

Req ID: 8251

Pay Group: 7XY

Cost Center: 590

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.