Operations Business Analyst

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

Who we're looking for:
Reporting to the Senior Manager, Operations Support, the Operations Business Analyst plays a pivotal role in driving operational efficiency and enabling data-driven decision-making across Rogers Care.

Location: We are open to hire for our Calgary, Edmonton, Burnaby, Vancouver, Winnipeg, Fredericton, Moncton, Halifax, Brampton, Toronto, Montreal or Saskatoon location.

What you'll do:

• Assist in the development and automation of performance and operational reports.
• Analyze key data sets to identify trends, gaps, and opportunities for improvement.
• Support business reviews by preparing insights, talking points, and recommendations that inform leadership discussions and decisions.
• Develop concise summaries, dashboards, and presentation materials that clearly communicate performance drivers, root causes, and recommended actions.
• Contribute to optimization and continuous improvement initiatives that enhance service delivery.
• Collaborate with the Senior Manager and Operations Support team to evaluate call performance and operational processes.
• Recommend cost-effective solutions aligned with business objectives and performance targets.

You bring strong analytical skills, intellectual curiosity, and a solid understanding of operational challenges. Your insights and recommendations will help improve processes, support strategic decisions, and elevate the overall customer experience.

What you bring:

• Proficiency in using data analysis tools such as
  • SQL
  • Microsoft Excel
  • Business Intelligence tools (eg. Tableau and PowerBI)
• Proficiency in analyzing extensive datasets and identifying trends to extracting meaningful insights
• Demonstrated ability to understand, analyze, and optimize complex business processes using process modeling techniques to identify inefficiencies and areas for improvement
• Strong business acumen, including awareness of the competitive landscape and knowledge of call center operations, including demand and capacity management
• Proficient analytical, problem-solving, planning, process, and organizational skills
• Exceptional time management skills, with the ability to manage multiple tasks effectively
• Strong communication skills and a collaborative mindset, with the ability to work cross-functionally and influence without authority.

Whats in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, youll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership.
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: None
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Call Centre Operations & Operations Support
Requisition ID: 337086

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes: Corporate