Dispatcher

Key Responsibilities:
Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
Dispatch calls to routes based upon designated route and driver location.
Perform driver check-ins at days end to ensure complete and accurate paperwork completion.
Distribute, collect and review route sheets for proper days end data entry.
Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
May perform some additional responsibilities as assigned by the Operations Manager.]
Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
Works with routing specialists to optimize routes.
Fields incoming calls / emails from customers.
Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
Records and document information from drivers and distributes to appropriate departments.
Communicates with maintenance shop personnel.
Must be able to communicate effectively and professionally via email, telephone and two way devices.

Key Qualifications:

• Minimum 10 years of work experience preferred
• Strong problem-solving and decision-making skills
• Experience in a fast-paced dispatch, transportation, logistics, or service environment
• Ability to communicate effectively with drivers, customers, and internal teams
• Proficiency with computer systems and dispatching software
• Mechanical and logistics knowledge preferred
• Combination of office and labor experience required
• Strong organizational and multitasking abilities
• Customer-focused mindset with the ability to resolve issues quickly and professionally