Transit Operations Supervisor

An employee in this class is responsible for organizing and overseeing the daily operations of the transit program for the citizens of the County. Work also involves providing customer service to the public in person and over the telephone; scheduling transit appointments for passengers; developing routes; scheduling drivers for vans covering fixed and variable routes serving the public, elderly and disabled citizens; supervision of transit vehicle drivers; conducting driver training; validating transit driver daily paperwork; coordinating fleet maintenance and repair; maintaining accurate reports and reports; monitoring continual operations and safety; maintaining public contact with citizens and service agencies; and ensuring that services are provided in accordance with eligibility guidelines. Dispatching involves working with van drivers and riders, coordinating numerous rider changes, locating backup drivers, monitoring routes to ensure efficiency, and adjusting routes as needed. Duties also include maintaining accurate records and preparation of a variety of required State reports including vehicle utilization, mileage, and number of clients served. Work also involves a special understanding of the needs and behavior of clients served. Work involves extensive public contact with citizens requesting services and agency representatives requiring tact, diplomacy, multi-tasking and coordination skills. Starting salary $49530.00 or DOQSupervises the day to day operations of the Transit division including the delivery of service to the public and supervision of department staff.
Answers calls from citizens or family members and explains services and schedules; enters data into specialized computer software to establish and maintain records on clients and determine route scheduling.
Develops and schedules routes and services based on needs and assigns full and part-time drivers to vans for fixed and variable routes to accommodate varied service needs, including medical appointments in and out of the county and state, shopping, pharmacy, banking, post office, etc.
Ensures that all vehicles meet FTA and NCDOT specifications.
Establishes and maintains records of all vehicles for the department; maintains information on inspection dates, servicing schedules, and repairs for each vehicle; tracks and schedules needed servicing and/or inspection.
Audits vehicle mileage by drivers daily.
Responsible for driver safety program, annual refresher training, all aspects of training for new drivers, and adheres to safety procedures and policies of the department, FTA, and NCDOT.
Compiles a variety of records on ridership, billing, and other department statistics.
Maintains reporting database; enters daily trip sheets into database, including passenger, mileage, start and stop times; resolves any discrepancies in trip reports.
Prepares reports for agencies, state, and federal related to miles driven, services provided, and destinations.
Participates in meetings of the transportation advisory board and develops reports regarding the activities and operations of the delivery of transportation service in the County.
Ensures all service complaints are investigated, and resolution action is documented and communicated.
Reviews and processes employee timesheets and sends to payroll.
Interviews and hires departmental staff; evaluates performance; counsels and disciplines; recommends termination.
Promotes and publicizes services; may attend meetings and speak to community groups and local businesses; recruit and sign up new clients.
Communicates with drivers throughout the day; dispatches drivers to specific locations; notifies of changes, reports problems and assists in communicating in emergency or non-routine situations.
Additional Job Duties
Performs related duties as required.Considerable knowledge of the requirements and operational needs of a community transportation program including required federal, state and local regulations and procedures.
Considerable knowledge of the geographical layout of the County and the road system.
General knowledge of the needs and services for the elderly and disabled citizens.
Working knowledge of practices and techniques for developing routes and scheduling riders and drivers.
Working knowledge of the operational, maintenance and repair needs of transit vehicles.
Working knowledge of safe and efficient operation of vehicles.
Working knowledge of computer software and ability to learn and efficiently use specialized transportation software, to enter data and retrieve reports.
Ability to work effectively with special populations.
Demonstrated organizational, time management and coordination skills involving multiple activities.
Ability to supervise staff, to communicate, motivate and evaluate performance.
Ability to use sound judgment in analyzing route service requests and developing efficient routes and in problem solving riders situations.
Ability to develop and maintain effective working relationships with a variety of community agencies and groups, citizens, coworkers, peers and supervisors.
Ability to communicate effectively in oral and written forms.
Ability to think quickly and problem solve scheduling issues.High school degree supplemented by coursework in business and some related experience working in transportation including supervisory experience, dispatching and strong customer service skills; or an equivalent combination of education and experience

Ability to obtain the Passenger Assistance Safety and Sensitivity Training (PASS) certification within timeframe specified by the County.
Ability to obtain CDL-B NC Drivers License in time frame specified by the County.
Certified for monitoring drug testing of drivers