Warehouse and Counter Operations Lead

Make a difference.

As a Warehouse and Counter Operations Lead, you will lead employees and direct the work of warehouse and customer counter operations, including managing stocking requirements, security, and customer service functions for these areas.

In this role you will:

• Lead and perform activities of employees engaged in shipping, receiving, customer counter, and inventory maintenance duties.
• Oversee the prompt handling of customer service requests including but not limited to order entry, pricing, expediting, billing, and order maintenance.
• May perform counter sales responsibilities, including the selling of goods, services and making recommendations.
• Evaluate inventory requirements/levels and ensure the correct balance of merchandise is maintained at all times
• Recommend stock items, evaluate and approve items eliminated from stock, reduce or eliminate overstock and/or obsolete equipment.
• Perform any physical requirements necessary to lift and move inventory around the warehouse.
• Operate and maneuver warehouse equipment and any material(s) contained thereon in the manner consistent with the intended purpose of the equipment and the manufacturers instructions.
• Maintain security of merchandise and equipment and ensure safe working conditions.
• Train staff on Company products and applications, as well as warehouse and security procedures.
• Assist in implementing best practices and continuous improvement initiatives designed to improve quality, efficiency, and/or service levels.
• May drive van or light truck to deliver customer orders or may direct others to do so as needed.

What you bring to the table:

• 3 years of experience in warehouse, counter sales, and/or customer service
• 4+ years of experience preferred, including experience leading a team
• Four-year degree preferred
• Experience with warehouse procedures and security regulations
• Knowledge of product lines and suppliers
• Leadership and interpersonal skills with the ability to train and motivate others
• Computer, administrative and organizational skills
• Oral and written communication skills
• Customer service and selling skills
• Problem solving and conflict resolution skills
• Strong ability to work with customers at the retail level, evaluate and recommend products that meet customer needs, and handle a variety of situations to meet or exceed customer expectations
• Ability to work cooperatively with branch personnel on issues, concerns, and opportunities.

Compensation Details: The expected rate of pay for this position is $29.23 USD Hourly

Shift Hours and Schedule: Monday through Friday - 8:00am to 5:00pm

Physical qualifications:

• Perform physical requirements of a material handler or similar warehouse position
• Perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds
• Operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers instructions and safety instructions
• Work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions
• Abide by safety instruction and use of personal protective equipment (PPE) or its equivalent is required
• Meet driving requirements indicated on delivery driver job description is required whenever the individual is assigned to operate a company-required vehicle and/or whenever circumstances require that material handlers at the applicable location can operate a company vehicle to cover emergencies, absences, or other business needs

The Value of Graybar:

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.

• Life Insurance coverage for you and options for your family.

• Save on expenses with Flexible Spending Accounts .

• Enjoy our Disability Benefits at no cost to you.

• Share in our success with P rofit Sharing Plans .

• 401(k) Savings Plan with company match to help secure your future.

• Paid Vacation & Sick Days to spend time away from work or in case of an illness.

• Rest and recharge during our Paid Holidays throughout the year.

• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.

• Volunteer with Community Time Off to give back to the community.

• Predictable Work Schedules to plan your life: no weekends or nights for most roles.

• Celebrate your and others' achievements with our Employee Recognition Program .

• Reach your career goals with our Educational Reimbursement and Career Development Programs .

• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe its the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

Apply now and find out whats next for you.

Equal Opportunity Employer/Vet/Disabled

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