Homecare Operations Manager

Position Overview

The Operations Manager is responsible for overseeing the day-to-day operations of a growing home care branch supporting approximately 60 personal care clients. This role partners closely with clinical leadership and administrative staff to ensure operational excellence across intake, scheduling, staffing, authorization workflows, caregiver support, compliance, and service delivery.

This role requires a highly autonomous and hands-on leader who can effectively manage competing priorities, improve operational workflows, support a newer team, and help drive census growth while maintaining quality care and client satisfaction.

What You'll Do

Operational Leadership

Oversee daily home care operations including intake, scheduling, staffing, authorizations, caregiver support, and service delivery

Implement and improve workflows between intake, authorization, scheduling, and clinical operations

Ensure operational processes are organized, efficient, and compliant

Monitor billable hours, scheduling efficiency, and SOC-related operational metrics

Help drive branch growth while maintaining high-quality client care and service delivery

Team Leadership & Development

Lead and support administrative office staff and field caregivers

Assist with onboarding, cross-training, coaching, and performance management

Help stabilize and strengthen a newer team environment through accountability, communication, and operational structure

Partner with HR and recruiting on staffing needs and onboarding support

Compliance & Quality Oversight

Ensure compliance with state regulations, EVV requirements, payer expectations, and company policies

Support visit verification and operational quality assurance activities

Assist with operational audits, process improvement initiatives, and issue resolution

Partner closely with clinical leadership to ensure continuity of care and operational readiness

Relationship Management & Growth

Support relationships with referral sources, community partners, and payers

Collaborate with leadership to support census growth and operational goals

Assist with integration efforts, process improvements, and branch development initiatives as needed

Qualifications

High School Diploma or GED required; Bachelor's Degree preferred

Minimum of five (5) years of leadership or operational management experience, preferably in home care, healthcare, or a related setting

Strong understanding of Medicaid home care operations and regulations preferred

Experience leading teams through operational change, growth, or stabilization strongly preferred

Strong organizational, communication, and multitasking skills

Ability to work independently and lead with minimal oversight

Strong problem-solving skills and ability to prioritize in fast-paced environments

Intermediate to advanced Microsoft Office skills, especially Excel

RN background preferred, but not required

What We Offer

Competitive compensation package

Medical, dental, and vision benefits

Paid time off and paid holidays

401(k) program

Supportive leadership and collaborative culture

Career growth and development opportunities

The opportunity to make a meaningful impact within a growing organization

Join Our Team

If you're a strong operational leader who enjoys building teams, improving processes, solving challenges, and helping drive meaningful growth, we'd love to connect with you.

Apply today to join the PurposeCare team!At PurposeCare, we are passionate about bringing healthcare home while improving the quality of life for the patients and families we serve. We are currently seeking a driven, operationally strong leader to join our growing team as an Operations Manager in Columbus, Ohio.

Why PurposeCare?

At PurposeCare, our team members are the heart of everything we do. We believe in building strong teams, creating operational excellence, and supporting leaders who are passionate about making an impact.

This is an exciting opportunity for someone who enjoys building structure, improving processes, leading teams through change, and helping stabilize and grow a branch. The ideal candidate is energized by challenges, thrives in fast-paced environments, and takes pride in creating operational consistency and accountability.