Transportation Management Center (TMC) Supervisor / System Specialist

What You Will Do:

GFT is seeking a part-time Transportation Management Center (TMC) Lead Supervisor to join our Practice or CBG Team in Chipley, FL ! This role follows a hybrid work model, requiring regular attendance at our Chipley, FL office.

We are currently offering the following positions for qualified candidates to fill current needs:

• Full-Time (40 hours a week/with benefits, flexible shifts)

GFT is consistently recognized for our high-quality work, but it is our culture of excellence and strong leadership that has allowed us to earn a solid reputation in the industry, delivering award-winning project solutions that build confidence, shape communities, and spark innovation.

Watch Traffic Management Video!

What you’ll be challenged to do:

This hybrid position combines operational leadership within the Regional Transportation Management Center (RTMC) with hands-on technical support, systems oversight, and technology development. The role is split approximately 50/50 between supervising RTMC operations and serving as the primary technical support for the systems operators rely on every shift.

The incumbent is the main point of support for operator-facing systems — the SunGuide® client, operator workstations, the video wall, Stream Deck consoles, and the public-facing data path. This includes hands-on SunGuide operation and continuous monitoring of the DIVAS and FL511 feeds to ensure the traveling public sees an accurate, current picture of the transportation network. Alongside this operational role, the position drives innovation, automation, and system integration to improve overall RTMC performance.

Key Responsibilities

• Operator Systems & Public Information: Maintain operator-facing systems and ensure public traffic information remains accurate, available, and aligned with real-time operations.
• SunGuide® Operations: Perform hands-on operation of SunGuide®, including event management, device configuration, DMS messaging, and operational validation of the transportation network.
• RTMC Operations Management: Support daily RTMC operations, staffing coordination, shift coverage, and compliance with operational procedures and performance standards.
• Staff Development & Training: Train, mentor, and support operations personnel while promoting professional growth and operational excellence.
• Incident Management: Coordinate and support real-time traffic and incident response activities, serving as an escalation point during significant operational events.
• Technical Support: Provide workstation, software, hardware, and user support to ensure reliable and uninterrupted RTMC operations.
• ITS Device Support: Troubleshoot, maintain, and support ITS field devices, video systems, communications equipment, and operational technologies.
• Network & Infrastructure Support: Assist with network stability, infrastructure maintenance, disaster recovery planning, and continuity of operations.
• Systems & Tools Management: Maintain, enhance, and optimize operational support platforms, monitoring tools, QA/QC applications, and workflow systems.
• Technology & Innovation: Support automation initiatives, AI development, and emerging technologies that improve operational efficiency, reporting, and decision making.
• Data Analytics & Reporting: Develop, analyze, and automate operational reports while improving data quality, performance tracking, and business intelligence capabilities.
• Documentation & Coordination: Maintain technical and operational documentation while coordinating activities across operations, IT, engineering, and field teams.
• Cross Functional Training: Deliver system and operational training while fostering collaboration between technical and operational staff.
• Professional Development: Pursue relevant certifications, participate in industry groups, and stay current on evolving ITS, IT, and automation technologies.
• Emergency & On Call Support: Participate in on-call rotations and maintain availability to support operational and technical emergencies as needed.

Education | Experience:

What you will bring to our firm:

• College-level coursework in Computer Science, Information Technology, or a related STEM field preferred
• Minimum 3 years of supervisory experience, with at least 2 years in an operations center, call center, or similar environment
• Minimum 3 years of RTMC experience or 5 years of equivalent experience in a comparable operations environment
• Minimum 2 years of technical support experience, including desktop support or IT troubleshooting

What we prefer for you to bring:

• Operational & Leadership Skills: Demonstrated ability to lead and manage personnel in a 24/7 operational environment, develop training programs, establish performance standards, and make sound decisions during high-pressure situations.
• SunGuide® & Operator Systems: Advanced experience with SunGuide® software, including device management, event handling, DMS operations, reporting, and performance analysis. Familiarity with operator workstations, video walls, Stream Deck consoles, and public-facing data feeds such as DIVAS and FL511.
• Technical & Systems Skills: Proficiency in desktop hardware and software troubleshooting, system maintenance, IP-based video systems, video walls, audio distribution systems, networking fundamentals, system integration, ITS field devices, and communication protocols.
• Data & Innovation Skills: Ability to analyze operational and system performance data, implement process improvements, support reporting automation, optimize workflows, and leverage emerging technologies including AI, scripting, and automation tools.
• Software Proficiency: Strong working knowledge of Microsoft Office Suite, Windows operating systems, and related business applications.
• Communication & Collaboration: Ability to communicate technical concepts effectively to non-technical audiences while coordinating with internal teams, stakeholders, and external partner agencies.
• Certifications: Must possess or actively pursue CompTIA A+, CompTIA Network+, and a current Microsoft certification or other networking certification relevant to the ITS environment.
• Additional Requirements: Ability to participate in on-call rotations, respond to operational emergencies, work flexible schedules in support of 24/7 operations, and demonstrate a commitment to continuous learning, innovation, and professional development.

Compensation:
The salary range for this role is $35.00 per hour. Salary is dependent upon experience and geographic location.

Featured Benefits: • Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance. • Tax-deferred 401(k) savings plan. • Competitive paid-time-off (PTO) accrual. • Tuition reimbursement for continued education. • Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations • Incentive compensation for eligible positions. Company Overview:

At GFT, a privately held AEC firm, we innovate where transportation, water, power, and buildings converge. We call this the Infrastructure of Life. We measure our success by the strength of our relationships – that’s why we’re the employer of choice for 5,000+ of the industry’s brightest engineers, planners, architects, inspectors, designers, and more.

Our clients choose us for our expertise and prefer us for our nimble approach, creativity, and personal touch. Backed by over a century’s experience, together we’re building a lasting legacy for future generations: stronger communities, a healthier planet, and better lives.

GFT: Ingenuity That Shapes Lives™ is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans’ status or other characteristics protected by law.

Unsolicited resumes from third party agencies will be considered the property GFT.

Location: Chipley, FL Core Business Hours: 365/24/7
Employment Status: Full-Time

Salary dependent upon experience and geographic location

GFT does require the successful completion of a criminal background check for all advertised positions.