Billing Operations Analyst

Billing Operations Analyst Workplace Type: Hybrid (3 days onsite, 2 days remote) Schedule: Monday-Friday, 7-4 or 8-5 Employment Type: ContracttoHire (12 months) About the Role The Billing Operations Analyst plays a key role in supporting the billing readiness process for field service operations. This position ensures that jobs are properly completed, authorized, costvalidated, and set to Ready to Bill status. The analyst works closely with field teams, operations, and billing to maintain accuracy, resolve discrepancies, and support monthend activities. Key Responsibilities Billing Readiness Execution Validate job completion, customer authorization, and service order closure. Cost Posting & Validation Review, correct, and validate cost postings prior to billing. Open Order Management Monitor and update open orders daily; support monthend close. Job Confirmation Review Ensure correct confirmations and billing criteria are met. Cross Functional Collaboration Meet weekly with assigned markets to review job status and resolve issues. Invoice Upload Support Manage invoice upload inboxes and ensure timely processing. Customer Dispute Support Assist with billing disputes and provide timely updates. Continuous Improvement Identify process gaps and contribute to workflow enhancements. Required Qualifications High School Diploma or GED. 5+ years of experience in a business environment. 1+ years of experience with Microsoft Office Suite. Strong communication, organization, and problemsolving skills. Ability to manage a highvolume workload with accuracy. Preferred Qualifications Bachelor's degree in Business or related field. Experience in job costing , accounting , or customer service . Experience with ServiceMax , Salesforce , or SAP . Background in field service or HVACrelated industries. Strong financial acumen and processdriven mindset. Work Environment Hybrid schedule: 3 days onsite, 2 days remote . Increased workload during the last week of each month/quarter. Collaborative team environment with regular communication across field offices. Interviews conducted via Microsoft Teams. Job Type & Location This is a Contract to Hire position based out of Charlotte, NC. Pay and Benefits The pay range for this position is $30.00 - $34.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Charlotte,NC. Application Deadline This position is anticipated to close on Jun 12, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ... for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.