Dispatcher

About Destination Express

Destination Express LLC is a growing delivery and logistics company focused on reliable service, strong customer relationships, and efficient freight handling. Our team manages deliveries, dispatching, and logistics coordination to ensure freight moves safely and on time.

Position Overview

The Dispatch Coordinator is responsible for managing daily dispatch operations, overseeing drivers, coordinating pickups and deliveries, handling freight paperwork and billing, and ensuring all shipments are completed accurately and on schedule.

This role requires strong communication, organization, and logistics coordination skills to maintain smooth operations between drivers, customers, and internal systems.

Key Responsibilities

Dispatch & Driver Coordination
Answer incoming calls and communicate with customers and drivers
Dispatch drivers and coordinate daily pickup and delivery schedules
Monitor delivery progress and ensure shipments are completed on time
Oversee drivers and provide operational support throughout the day
Resolve scheduling issues and adjust routes as needed

Pickup & Delivery Oversight
Confirm shipment details with customers prior to pickup
Verify that freight is in proper condition before pickup and delivery
Ensure correct items are picked up and delivered to the proper locations
Manage returns and ensure they are picked up and delivered on schedule

Documentation & Freight Billing
Handle freight paperwork and billing documentation
Ensure invoices are printed, signed, and properly recorded
Track and manage C.O.D. (Cash on Delivery) payments, ensuring they are timely submitted
Maintain accurate delivery records and shipment documentation

Office Operations
Manage daily office logistics and administrative tasks
Maintain organized shipment records and documentation
Assist with operational coordination across company systems

Qualifications
35+ years of dispatching experience in logistics, transportation, or delivery operations
High School Diploma or equivalent
Strong phone communication and customer service skills
Computer literate with strong data entry and office software skills
Experience with order management systems or dispatch software
Experience working with delivery fleets or freight companies
Familiarity with freight documentation, billing, and logistics workflows
Strong organizational and problem-solving abilities
Ability to multitask in a fast-paced environment

Key Skills
Dispatch and route coordination
Logistics operations
Driver management
Freight documentation
Customer communication
Order management systems
Office administration

Work Environment
Office-based dispatch role
Fast-paced logistics and transportation environment
Regular interaction with drivers, customers, and logistics systems

How to Apply

Submit your resume along with a brief summary of your industry experience to the contact information section at mydestinationexpress.com

Applicants are also encouraged to call for additional information:
Leo Kassie
...

Work Location: In person