Delivery Manager

ABOUT SONATA SOFTWARE Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique Platformation TM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services. Sonata's AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes AgentBridge-a governance and observability framework; AgentBuilder-a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace-an internal ecosystem for modular, reusable agents. Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland) . We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space. Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also, Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network. Role - Service Transition Manager Location - Remote (USA) Skill Set - ERP, PM Stakeholder Management, Agile Practices, Project Planning Job Description : The Service Transition Manager will lead the transition of Kinetic ERP Migration Factory services from pre-sales / build phase into steady-state operations. This role is accountable for establishing repeatable migration processes, governance, tooling, and operational readiness to support large-scale, multi-year ERP migration programs delivered in a factory model (cloud and onprem to Kinetic). The role acts as the bridge between solution architecture, delivery, operations, and customer stakeholders, ensuring smooth handover, minimal risk, and predictable outcomes during migration waves. Key Responsibilities Service Transition & Operational Readiness Own end-to-end service transition for Kinetic ERP migration services from design to BAU operations. Define and execute transition plans covering people, process, tools, governance, and SLAs. Ensure operational readiness before go-live of each migration wave (runbooks, SOPs, KT, access, environments). Establish service acceptance criteria and sign-off for transition into steady-state delivery. Migration Factory Setup & Governance Design and operationalize a Migration Factory model for Kinetic (Wave-based / Assembly-line approach). Standardize migration methodologies for: o Data migration (master, transactional, historical) o Customizations and extensions o Integrations ( ICE, REST, EDI, third-party) o Reports, dashboards, and BPMs Stakeholder & Customer Management Act as the primary transition interface between sales, solution architects, delivery teams, and customers. Partner with Kinetic, hyperscalers (Azure), and internal COEs as required. Risk, Quality & Compliance Identify transition risks early and implement mitigation strategies. Ensure adherence to security, compliance, and audit requirements. Define quality gates and checkpoints across transition milestones. Track and improve KPIs such as cycle time, defect leakage, rework, and first-time-right migrations. Key Deliverables Service Transition Plan & Timeline Migration Factory Operating Model SOPs, Runbooks, and Playbooks KT Plans and Completion Reports GoLive Readiness & Acceptance Sign-offs Early Life Support (ELS) plan and exit criteria Required Skills & Experience Functional & Domain Experience 10+ years of ERP delivery experience with at least 5+ years in service transition, operations, or large transformation programs. Strong hands-on experience with Kinetic ERP migrations or implementations. Proven experience setting up and running ERP Migration Factory or managed services models. Solid understanding of manufacturing, distribution, or industrial verticals (preferred). Program & Transition Management Strong background in ITIL-based service transition and service management. Experience with multi-vendor, white-label, or global delivery models. Expertise in governance, SLA management, and operational KPIs. Excellent risk, dependency, and change management skills. Why join Sonata Software? At Sonata, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build never seen before solutions to some of the world's toughest problems. Youll be challenged, but you will not be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law. Job Snapshot Updated Date 27-05-2026 Job ID SSNA-25-26-398 Department Platform Engineering MS Location Redwood City, California, United States Employee Type Permanent Job Description ABOUT SONATA SOFTWARE Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique Platformation TM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services. Sonata's AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes AgentBridge-a governance and observability framework; AgentBuilder-a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace-an internal ecosystem for modular, reusable agents. Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland) . We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space. Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also, Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network. Role - Service Transition Manager Location - Remote (USA) Skill Set - ERP, PM Stakeholder Management, Agile Practices, Project Planning Job Description : The Service Transition Manager will lead the transition of Kinetic ERP Migration Factory services from pre-sales / build phase into steady-state operations. This role is accountable for establishing repeatable migration processes, governance, tooling, and operational readiness to support large-scale, multi-year ERP migration programs delivered in a factory model (cloud and onprem to Kinetic). The role acts as the bridge between solution architecture, delivery, operations, and customer stakeholders, ensuring smooth handover, minimal risk, and predictable outcomes during migration waves. Key Responsibilities Service Transition & Operational Readiness Own end-to-end service transition for Kinetic ERP migration services from design to BAU operations. Define and execute transition plans covering people, process, tools, governance, and SLAs. Ensure operational readiness before go-live of each migration wave (runbooks, SOPs, KT, access, environments). Establish service acceptance criteria and sign-off for transition into steady-state delivery. Migration Factory Setup & Governance Design and operationalize a Migration Factory model for Kinetic (Wave-based / Assembly-line approach). Standardize migration methodologies for: o Data migration (master, transactional, historical) o Customizations and extensions o Integrations ( ICE, REST, EDI, third-party) o Reports, dashboards, and BPMs Stakeholder & Customer Management Act as the primary transition interface between sales, solution architects, delivery teams, and customers. Partner with Kinetic, hyperscalers (Azure), and internal COEs as required. Risk, Quality & Compliance Identify transition risks early and implement mitigation strategies. Ensure adherence to security, compliance, and audit requirements. Define quality gates and checkpoints across transition milestones. Track and improve KPIs such as cycle time, defect leakage, rework, and first-time-right migrations. Key Deliverables Service Transition Plan & Timeline Migration Factory Operating Model SOPs, Runbooks, and Playbooks KT Plans and Completion Reports GoLive Readiness & Acceptance Sign-offs Early Life Support (ELS) plan and exit criteria Required Skills & Experience Functional & Domain Experience 10+ years of ERP delivery experience with at least 5+ years in service transition, operations, or large transformation programs. Strong hands-on experience with Kinetic ERP migrations or implementations. Proven experience setting up and running ERP Migration Factory or managed services models. Solid understanding of manufacturing, distribution, or industrial verticals (preferred). Program & Transition Management Strong background in ITIL-based service transition and service management. Experience with multi-vendor, white-label, or global delivery models. Expertise in governance, SLA management, and operational KPIs. Excellent risk, dependency, and change management skills. Why join Sonata Software? At Sonata, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build never seen before solutions to some of the world's toughest problems. Youll be challenged, but you will not be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law. Share the opportunity