Coordinator, Purchasing & Sales Support

Responsibilities:

• Support purchasing activities, including purchase order entry, amendments, vendor communication, and related documentation.
• Assist with inventory monitoring, receiving documentation, transfer order entry, and outside processing transactions.
• Enter and maintain customer sales orders accurately and efficiently.
• Provide customer support related to order status, pricing, product availability, shipping updates, and general inquiries.
• Coordinate with sales representatives, vendors, warehouse personnel, and internal departments to support customer satisfaction and timely order fulfillment.
• Assist with quotes, invoices, reports, and customer account documentation as needed.
• Enter and support documentation for customer and vendor NCRs.
• Help resolve customer rejections or order-related issues by gathering information and coordinating with the appropriate internal teams.
• Communicate with the OFP group regarding processing needs for inventory.
• Answer business calls and direct inquiries to the appropriate team member.
• Maintain accurate records and support continuous improvement of administrative and operational processes.
• Participate in required training and follow all company safety, quality, and compliance expectations.
• Perform other duties as assigned based on business needs.

Qualifications

• Associate's or Bachelor's degree in Business, Supply Chain, Sales, Administration, or a related field preferred.
• Prior administrative, customer service, order entry, purchasing support, or sales support experience preferred.
• Strong organizational, communication, and follow-up skills.
• High attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Ability to adapt quickly to changing business needs and deadlines.
• Strong interpersonal skills and ability to work effectively with vendors, customers, and internal teams.
• Proficient with Microsoft Office, including Excel, Outlook, Word, and PowerPoint.
• Willingness to learn Samuel systems, processes, and Prepaint operations.

Work Conditions / Physical Requirements

• Office environment.
• Full-time, Monday through Friday, 40 hours per week.
• Regular interaction with vendors, customers, warehouse personnel, sales, and operations teams.
• Limited overnight travel may be required.
• Must wear appropriate attire and follow safety requirements for assigned work areas.