Operations Manager Holiday Inn Express Apex

Delivering truly memorable experiences is a complex and ever-evolving operation. To keep things running smoothly, were looking for an Operations Manager at the Holiday Inn Express Apex who knows how to bring out the best in people, maintain exceptional standards, and maximize financial returns.

A little taste of your day-to-day
Every day is different, but youll mostly be:
Working closely with your General Manager while also occasionally standing in in their absence
Directing everyday activity and assignments to enable your team to deliver exceptional guest experiences
Develop your team and improve their performance through coaching and feedback, and create performance and development
goals for colleagues
Recommend or initiate any HR related actions where needed
Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction.
Responding to guest complaints or concerns in a prompt and professional manner
Helping your General Manager to develop, implement, and monitor financial and operating plans to safeguard guest satisfaction and promote profitability

What we need from you
Prior guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of experience and education (Bachelors degree, higher education qualification or equivalent in Hotel Administration / Business Administration)
Previous extended stay experience or experience in a hotel of similar size and complexity preferred
Must speak fluent English
Other languages preferred