Senior Operations Manager

Senior Operations Manager
Infosys McCamish Des Moines, IA

The Operations Manager is an integral member of the Infosys McCamish leadership team. This role partners closely with crossfunctional leaders and offers strong career growth opportunities for the right candidate.
The Operations Manager is responsible for leading a multifunctional operations team, including New Business, PostIssue Processing, and Claims. The ideal candidate is a selfstarter with proven leadership experience and strong operational expertise in Annuity and Life Insurance products. They are driven to become a Subject Matter Expert (SME) in operational processes and procedures and are adept at using multiple systems to manage the timeliness, quality, and accuracy of daytoday transactional work.
This role will support a startup client, requiring a leader who can provide handson operational expertise, help establish and mature processes, and operate effectively in an evolving environment with limited ambiguity.

Responsibilities

• Lead and develop a multifunctional operations team across New Business, PostIssue Operations, and Claims

• Provide operational leadership and expertise to support a startup client, including standing up processes, controls, and performance management routines

• Drive operational performance, quality outcomes, and SLA adherence

• Partner with peer leaders to deliver overall business and customer experience objectives

• Own the client relationship for all operational areas, including PostIssue Processing and Claims

• Establish a culture of accountability, continuous improvement, and operational rigor

• Track performance metrics and proactively address risks and gaps

• Lead effectively in a fastpaced, scaling environment with changing priorities

Qualifications

Basic Qualifications

• Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

• Minimum 5 years of Annuity or Life Insurance experience

Preferred Qualifications

• Minimum 5 years of BPO leadership experience, including managing teams across multiple locations

• Experience supporting startup or rampup clients, including process definition and operational stabilization

• Excellent written and verbal communication skills

• Experience writing, documenting, and maintaining standard operating procedures (SOPs)

• Strong ability to partner with other leaders to drive performance and operational results

About Us
Infosys McCamish Systems,( located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(www.infosysbpm.com) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim generating US$16 billions of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamishs many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.

U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.